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April 29, 2020

CRM Featured Articles

Ogury Launches Video Chooser, Letting Consumers Decide Which Ads They See

Ogury Video Chooser is an interactive ad format shown to increase ad recall by 300 percent.

Magazine Features

Selling Opens Up with 3-D Visualization

Marketing and sales reps are using 3-D technology to reach potential customers wherever they might be

Viewpoints

Provide Remote Employee Care to Impact CX During the COVID-19 Crisis

Contact center managers need to be a little more flexible and open with employees working from home. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Talkdesk Launches Talkdesk CXTalent and Talkdesk Academy

Talkdesk CXTalent and Talkdesk Academy links contact center job seekers with companies looking to hire.

LeanData Introduces LeanData Engagement

LeanData's Engagement offers actionable insights into customer and prospect engagement for an aligned ABM strategy across sales and marketing.

InsideView Launches Data Integrity for Microsoft Dynamics 365

InsideView Data Integrity for Microsoft cleans and enriches dynamic data and provides insights.

Comm100 Launches Comm100 X for Digital Customer Engagement

Comm100 X centralizes customer conversations across live chat, email, SMS, and social media.

Google and AudioCodes Collaborate on Voice Services for Google Dialogflow Virtual Agents

AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow. (Featured on SmartCustomerService.com.)

Aprimo Enhances Its Agile Marketing Solution

Updates to Aprimo's Agile Marketing include new workflows and project management capabilities.

Dynamic Yield Introduces Audience Export Manager

Audience Export Manager unlocks Dynamic Yield's engagement data, making it available for any enterprise system.