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April 29, 2020
CRM Featured Articles
Ogury Launches Video Chooser, Letting Consumers Decide Which Ads They See
Ogury Video Chooser is an interactive ad format shown to increase ad recall by 300 percent.
Selling Opens Up with 3-D Visualization
Marketing and sales reps are using 3-D technology to reach potential customers wherever they might be
Provide Remote Employee Care to Impact CX During the COVID-19 Crisis
Contact center managers need to be a little more flexible and open with employees working from home. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Talkdesk Launches Talkdesk CXTalent and Talkdesk Academy
Talkdesk CXTalent and Talkdesk Academy links contact center job seekers with companies looking to hire.
LeanData Introduces LeanData Engagement
LeanData's Engagement offers actionable insights into customer and prospect engagement for an aligned ABM strategy across sales and marketing.
InsideView Launches Data Integrity for Microsoft Dynamics 365
InsideView Data Integrity for Microsoft cleans and enriches dynamic data and provides insights.
Comm100 Launches Comm100 X for Digital Customer Engagement
Comm100 X centralizes customer conversations across live chat, email, SMS, and social media.
Google and AudioCodes Collaborate on Voice Services for Google Dialogflow Virtual Agents
AudioCodes solution enables the rapid purchase and integration of phone numbers with virtual agents developed on Google Dialogflow. (Featured on SmartCustomerService.com.)
Aprimo Enhances Its Agile Marketing Solution
Updates to Aprimo's Agile Marketing include new workflows and project management capabilities.
Dynamic Yield Introduces Audience Export Manager
Audience Export Manager unlocks Dynamic Yield's engagement data, making it available for any enterprise system.