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March 30, 2020

CRM Featured Articles

Zendesk Stresses Messaging's Growing Role at Relater Event

Zendesk officials highlighted the addition of messaging capabilities in many of its recent product releases.

U-Haul Call Centers Hustle to Help College Students in Unexpected Moves

U-Haul's contact centers, armed with work-at-home agents and Verint technology, are helping college students whose schools have been shut down due to the coronavirus pandemic. (Featured on SmartCustomerService.com.)

Viewpoints

For Contact Centers Confronting the COVID-19 Crisis, Conversational Service Can Provide Relief

Organizations need to balance processing call volume quickly with committing to care for their customers, which means assuaging their fears, understanding their concerns, and ensuring they get the best experience in this difficult time.

Spaced Repetition Is Disrupting Traditional Customer Service Approaches

Scientifically proven learning methods, such as spaced repetition, are proving successful at increasing contact center agents' product knowledge, helping deliver exceptional customer service across industries. (Featured on SmartCustomerService.com.)

Customer Experience

For Salespeople, It’s All About the Interface

Tools that are both useful and intuitive will improve customer relationships as well

CRM Across the Wire

Sprinklr and Facebook Partner to Support Health Organizations During COVID-19

Sprinklr is part of a new program that Facebook is launching to help health organizations optimize Messenger experiences to communicate with the public.

Zendesk Launches Products to Help with Coronavirus

Zendesk is offering free resources, including new product bundle, to make it easier for businesses to support customers and boost remote agent productivity

StatSocial Launches Crisis Insights to Help CMOs Navigate the COVID-19 Pandemic

Crisis Insights tracks rapidly changing consumer audience dynamics to help marketers respond to the coronavirus and economic slowdown.

Global $3 Billion AI-Based Chatbot Industry Outlook Is Strong

Research finds that cost reduction and technological advancements are the most significant factors in AI's expected surge in CRM. (Featured on SpeechTechMag.com.)

Creatio Offers Products for Free to Organizations Fighting COVID-19

Creatio is letting certain organization use Service Creatio for free through Oct. 1.

Zuant Launches Lead Capture Solution for Android

Zuant for Android expands the mobile availability of Zuant's lead capture platform.

Satisfi Labs Launches COVID-19 Assistant

Satisfi Labs' virtual COVID-19 Assistant provides on-demand answers to questions about venues' and popular locations' pandemic response.