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March 25, 2020

Customer Experience

CRM’s Critical Role in Successful Digital Transformation

Putting customers at the center of your digital efforts involves sound CRM processes

CRM Across the Wire

Adzooma Helps Businesses Grow for Free During COVID-19 

Adzooma will be providing everyone, including existing customers, free access to its advertising platform until June 1. 

Brainshark Introduces Mobile Offline Capability

With Brainshark's mobile app, sales reps in low-connectivity areas can access courses and content offline with data synced back to Brainshark when they go online.

Movable Ink Extends Personalized Visual Experiences to Mobile App Messages

Movable Ink for Mobile brings personalized, data-activated visuals to push notifications and in-app messages. 

Uberflip Launches Demandbase App

The Demandbase app within Uberflip's CEP will enable marketers to dynamically personalize content destinations for ABM programs at scale.

Inference Solutions Launches FAQ On-Demand IVA

Inference Solutions is offering businesses, healthcare providers, and government agencies a team of virtual agents to keep up with a surge in FAQs amid the coronavirus outbreak. (Featured on

Bizzabo Partners with Kaltura on Virtual Experience Solution

Bizzabo's Virtual Experience Solution is an online platform for event marketing during COVID-19.

CRM Blog

Don't Use Coronavirus as an Excuse for Service That Has Always Sucked

I hate excuses, and coronavirus can't be used to justify years of customer neglect.