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February 26, 2020
CRM Featured Articles
Verint Expands Adobe Partnership
Verint and Adobe unify data from their respective Experience platforms to help predict customer interaction outcomes.
The Top 3 Priorities for Service & Support Leaders in 2020
Customer service leaders continue to focus on improving both live and automated service experience with finite resources. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Intercom Introduces Resolution Bot for Automated Customer Support
Resolution Bot leverages automation and machine learning to help businesses deliver immediate resolutions for customers.
Wipro Digital Acquires Rational Interaction
Wipro's acquisition of Rational Interaction enhances its customer experience and digital marketing capabilities.
Talkdesk Introduces Business Transformation Services
Talkdesk Business Transformation Services guides contact center leaders in their transition to cloud solutions.
Sprinklr’s Winter 2020 Release Delivers 400 New Capabilities
Sprinklr's 15.2 product release includes new features for Modern Marketing, Modern Advertising, Modern Research, Modern Care, and Modern Engagement.
Adjust Launches Control Center to Automate Campaign Management
Control Center is part of Adjust's Automate suite and is designed to simplify mobile advertising processes.
6sense Launches Next Best Actions to Help Prospecting Teams with Target Accounts
6sense's AI-driven orchestration layer eprovides time-based recommendations for the right contacts, messaging, and actions to build sales pipelines.