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February 19, 2020
Tips for Mitigating the Impact of Pandemics on Contact Centers
Include planning for pandemics like the coronavirus in your disaster recovery/business continuity plans. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Dentsu Aegis Acquires Media Storm to Strengthen Merkle's Multichannel Performance Media Services
Media Storm is the third acquisition of 2020 as Merkle focuses on strategic vertical growth in the media, entertainment, and retail segments.
Cere Network Partners with Harmony for Data Privacy
Zero-knowledge proofs will ensure data security and compliance for businesses and consumers.
Global Call Center AI Market Expected to Triple by 2024
The use of artificial intelligence in contact centers is expected to generate nearly $3 billion by 2024, new research suggests. (Featured on SmartCustomerService.com.)
Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis
Neuraswitch will leverage Behavioral Signals' emotion AI solution, OliverAPI.
ZoomInfo Adds AI to Go-to-Market Intelligence
AI-powered tools, including Workflows, bring data accessibility and enhanced performance to go-to-market campaigns.
The Last Line
Being Insensitive to Customers Is an Odd Business Plan
Some of the travel industry's offers seem suspiciously like extortion