CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
February 17, 2020
CRM Featured Articles
LinkedIn Updates Sales Navigator
LinkedIn's quarterly update to Sales Navigator includes new search, contact management, alerting, and system administrator features.
Tips to Avoid Keeping Customer Experience at the Mercy of Legacy Infrastructure
Contact centers often come up short due to a lack of timely access to relevant data and the inability to derive real-time insights from it. (Featured on SmartCustomerService.com.)
The WFO Market Continues to Beat All Odds
Buoyed by productivity and innovation, workforce optimization remains a perennial enterprise software success story
CRM Across the Wire
ClearSlide Extends Gong Integration for Advanced Visibility into Customer Interactions
ClearSlide leverages Gong revenue intelligence capabilities to improve sales outcomes.
Talkdesk Launches Virtual Agent
Virtual Agent is the first of Talkdesk's aggressive 20-in-20 release program to introduce more than 20 products in 2020. (Featured on SmartCustomerService.com.)
RingCentral Integrates with NetSuite, Salesforce, and Microsoft Teams
RingCentral continues to expand its cloud communications, collaboration, and contact center platforms with close to 3,000 certified integrations.
Zipwhip Launches Texting Widget
Zipwhip Texting Widget lets business embed texting right into their CRM systems.
Nimble Launches Prospector 2.0
Nimble's redesigned Prospector browser extension helps people engage prospects, nurture relationships, and capture new leads enriched with business insights.
Quiq Launches Quiq IQ for Designing and Deploying Bots
Quiq IQ helps companies build bots for customer service across messaging channels.