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January 27, 2020
CRM Featured Articles
A Televerde Update: Outsourcer Changes the Lives of Inmates
Since we profiled the Televerde program that employs female inmates in contact centers, Arizona State University found that the program is yielding very positive results for Televerde, its clients, the inmates, and the State of Arizona.
Tips for Maximizing Voice Data
There are many aspects to tapping into voice data's capability. Here are a few ways to unlock the value. (Featured on SmartCustomerService.com.)
CX Leaders Struggle to Show the ROI
Communicating the benefits of their CRM investments eludes many, West Monroe researchers find
CRM Across the Wire
Medallia Launches Sales and Service Experience App on Salesforce AppExchange
Medallia Sales and Service Experience App lets users benefit from real-time customer insights and take action during critical moments in the sales cycle.
Acxiom Launches Real Identity
Acxiom's new portfolio will allow a holistic view of multiple customer identities.
NICE Releases RPA 7.2
NICE robotic process automation automatically discovers all process variations and highlights the optimal option.
RealPage Acquires Modern Message
RealPage's acquisition of Modern Message enables a complete resident engagement solution.
Heart of the Customer and Usermind Partner
HOC's partnership with Usermind to help strengthen customer journey mapping initiatives.
Vibes Integrates Infutor ID Max
Vibes-Infutor integration helps companies personalize customer engagements.
ZoomInfo Launches Two Mobile Apps, CommunitieZ Go and ZoomInfo Mobile
Available as community and premium applications, ZoomInfo provides B2B data on the go.