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January 20, 2020
CRM Featured Articles
Adobe Unveils Experience Cloud Enhancements at NRF
Adobe Experience Cloud system upgrades bring more customer insight and real-time capabilities to retailers.
How a Rapid CX Response Can Save Lives
AI-based knowledge management solutions can quickly and accurately respond to critical questions. (Featured on SmartCustomerService.com.)
A Simple Way to Set Your 2020 CRM Enhancement Priorities
With hundreds of sales enablement solutions from which to choose, how do you assess what you truly need?
CRM Across the Wire
Zendesk Launches Marketplace for Sell, with Integrations to Mailchimp, Dropbox, Pandadoc, and More
Zendesk's sales force automation tool expands functionality with new partners and integrations.
GumGum Launches Verity Contextual Analysis for Digital Publishers
GumGum's latest adtech solution, Verity, leverages AI to scan web content for contextual classification, keyword extraction, and brand suitability.
MindTouch Knowledge Management Is Now Available on Genesys AppFoundry
MindTouch's solution is now available within Genesys Cloud. (Featured on SmartCustomerService.com.)
LinkedIn Adds To Pages
LinkedIn gives companies more flexibility in what they post on their company Pages.
Engagio Joins LinkedIn Marketing Partner Program
Engagio Orchestrate has been linked with the LinkedIn Matched Audiences API.