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January 13, 2020
CRM Featured Articles
Microsoft Adds Retail-Specific Solutions
New products related to Microsoft Dynamics 365 and other business applications provide more in-store and customer insights for retailers.
Deloitte Reveals Five Steps to Transform B2B Sales Experiences
B2B sales organizations that are more customer-centric are growing faster and at 50 percent lower cost, Deloitte research found.
5 Common Sales Bottlenecks and How to Solve Them
With a few straightforward process changes, and by leveraging technology, you can progress toward eliminating bottlenecks to better optimize your time and resources. But first, you have to know what to look for.
In the Age of Robocalls, Companies Can Get Customers to Answer the Phone
Eight steps to help calls get through to consumers who are leery of businesses' outbound activities. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Nielsen Acquires Merchandising and Analytics Provider Precima
The deal brings Precima's loyalty data-backed collaboration programs and retail relationships to Nielsen Global Connect.
Pinterest and SmartCommerce Partner for Digital Shopping Capabilities
SmartCommerce's Click2Cart technology allows Pinterest users to place products into digital retail shopping carts with a single click.
Coveo Launches Coveo for Commerce
Coveo for Commerce is an AI-powered solution that helps retailers deliver more relevant buying experiences.
Oracle Retail Consumer Insights Launches
With Oracle Retail Consumer Insights, first-party data will help retailers identify prospective customers who share similar tastes to best existing buyers.
Infutor Launches Consumer Data Opt Out Portal for CCPA
Infutor allows California residents to opt out of having their stored data shared.
Qualtrics Launches Frontline Feedback
Qualtrics' latest addition to CustomerXM puts the voice of employees at the center of customer experience programs, prioritizes and surfaces the most-requested feedback items, and helps teams take action on feedback.
Bazaarvoice Names New CEO
Bazaarvoice has named Keith Nealon as its top executive.