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December 11, 2019
CRM Featured Articles
Empathy Is Seen as the Path to Personalization
Emphasis on the human elements of communication will deliver more use cases for AI, finds Strategy Analytics.
Humans Must Have a Role in the New World of AI
There's value in a human-to-human relationship, but there's nothing wrong with having technology to help along the way. (Featured on SmartCustomerService.com.)
Customer Self-Service: Fast, Cheap, and in Control
Self-service has gone from an acceptable alternative to a desirable one
CRM Across the Wire
Confirmit Adds to Horizons Platform
Latest innovations in Confirmit Horizons simplify feedback analysis across social, app, and online channels.
Luminoso Launches QuickLearn 2.0 Text Analytics
QuickLearn 2.0 reduces bias in AI-powered text analysis for more accurate insights.
True Influence Launches InsightBase 4.2
InsightBase 4.2 is an integrated solution that leverages buying group intent intelligence across demand generation and sales enablement technologies.
Triblio Launches Smart Pages to Scale 1:1 Buying Experiences
Triblio Smart Pages let marketers customize messaging at scale.
Tulip Launches LiveConnect Messaging App
LiveConnect lets store associates chat with customers on WhatsApp, WeChat, Facebook Messenger and more
Toluna Patents Algorithm to Improve Panel Completions
New router technology puts the right surveys in front of the right audiences.
Retailers Need to Provide More Value in Loyalty Programs
Consumers fail to see the value in joining loyalty programs.