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October 21, 2019
CRM Featured Articles
UserTesting Adds Capabilities to Its Customer Feedback Solutions
New products build on the Human Insight Platform and enable companies to more powerfully target customers for research panels.
Verint Launches Knowledge Anywhere KM Enhancements
Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional.
Agents Without Scripts? It's Time to Have Real Conversations
Empowering agents to go off-script can lead to happier customers and employees. (Featured on SmartCustomerService.com.)
Marketers Emphasizing E-Commerce Over Advertising
Gartner uncovers more investment in digital commerce than digital ads
Small Biz Buzz
How Can AI Help Small Businesses with CRM?
This year's installment of ‘ask the vendors' features the tech topic on everyone's mind
CRM Across the Wire
Lead411 Offers Email/SMS Automation with Reach
Lead411 users can now send automated email and/or SMS campaigns directly from Lead411.
MessageGears Now Supports Google's AMP for Email
MessageGears' AMP for Email support will empower marketers to build more interactivity and personalization into their email marketing campaigns.
Vision Critical Launches Sparq Fall '19 Release
The Sparq Fall '19 release helps companies gain active consent to collect and use customer data.
FocusVision Adds to the Decipher Survey Platform
Users of FocusVision's Decipher survey platform can now import survey questions directly from Microsoft Word.
TapClicks Integrates with Amazon Advertising API
TapClicks' integration with the Amazon Advertising API enhances omnichannel marketing analytics and intelligence.
ClickDimensions Launches Intelligent Dashboards
ClickDimensions' Intelligent Dashboards bring reporting to Microsoft Dynamics.