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October 21, 2019

CRM Featured Articles

UserTesting Adds Capabilities to Its Customer Feedback Solutions

New products build on the Human Insight Platform and enable companies to more powerfully target customers for research panels.

Verint Launches Knowledge Anywhere KM Enhancements

Artificial intelligence and increased automation better connect people to information with Verint's Knowledge Management Professional.


Agents Without Scripts? It's Time to Have Real Conversations

Empowering agents to go off-script can lead to happier customers and employees. (Featured on


Marketers Emphasizing E-Commerce Over Advertising

Gartner uncovers more investment in digital commerce than digital ads

Small Biz Buzz

How Can AI Help Small Businesses with CRM?

This year's installment of ‘ask the vendors' features the tech topic on everyone's mind

CRM Across the Wire

Lead411 Offers Email/SMS Automation with Reach

Lead411 users can now send automated email and/or SMS campaigns directly from Lead411.

MessageGears Now Supports Google's AMP for Email

MessageGears' AMP for Email support will empower marketers to build more interactivity and personalization into their email marketing campaigns.

Vision Critical Launches Sparq Fall '19 Release

The Sparq Fall '19 release helps companies gain active consent to collect and use customer data.

FocusVision Adds to the Decipher Survey Platform

Users of FocusVision's Decipher survey platform can now import survey questions directly from Microsoft Word.

TapClicks Integrates with Amazon Advertising API

TapClicks' integration with the Amazon Advertising API enhances omnichannel marketing analytics and intelligence.

ClickDimensions Launches Intelligent Dashboards

ClickDimensions' Intelligent Dashboards bring reporting to Microsoft Dynamics.