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September 30, 2019
CRM Featured Articles
SugarCRM Launches Discover Analytics Tool
Sugar Discover, based on Corvana technology, can provide historic and predictive insights.
The Best CRM for Midsize Companies: The 2019 CRM Market Leader Awards
Defining the Omnichannel Service Desk User Experience
As customer service channels blend, agents need to be trained on multiple channels and information needs to be carried from one channel to the next. (Featured on SmartCustomerService.com.)
Back to Monolithic Applications in BI and Data Analytics? Top 3 Ways That Marketers Could Be Affected
What Salesforce's blockbuster Tableau acquisition and other consolidation moves in the industry mean for marketers and their CRM efforts, both the good and the possibly bad.
CRM Across the Wire
Cheetah Digital Unveils Customer Engagement Suite
Cheetah Digital's Customer Engagement Suite enables marketers to deliver personalized experiences, cross-channel messaging, and loyalty strategies, all based on the Cheetah Engagement Data Platform.
SugarCRM Launches Connect to Provide Customer Data During Real-Time Communications
Sugar Connect integrates customer experience activities with Microsoft Office 365 and Google G Suite.
Respond Fast Launches Voice-Activated Call-to-Action (VACTA)
Respond Fast's Voice-Activated Call-to-Action (VACTA) technology helps advertisers respond to smart speakers and voice assistants.
Selleration Introduces Virtual Reality Boardroom for B2B Sellers
Selleration added a virtual reality application to its Sales Readiness platform.
Matrix and WideOrbit Extend Partnership to Automate CRM Data Flow
The expanded partnership will automate connectivity between Matrix's Monarch media ad sales platform and WideOrbit's traffic and billing system.
Segment Launches Privacy Portal and Functions Solutions
Segment's Privacy Portal and Functions expand what companies can do with first-party customer data.