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September 18, 2019
CRM Featured Articles
Salesforce Launches CRM Cloud Solutions for Manufacturing and Consumer Goods
16 Sep 2019
Manufacturing Cloud and Consumer Goods Cloud are parts of the Salesforce Customer 360 Platform.
Magazine Features
The Best Sales Force Automation (SFA) Software and Solutions: The 2019 CRM Market Leader Awards
26 Aug 2019
Viewpoints
The Five A's of Successful Customer Communities
01 Mar 2019
Successful customer communities share some common elements. (Featured on SmartCustomerService.com.)
Why B2B2C Companies Need Website Localization
11 Sep 2019
As B2B companies generate new revenue using B2C tactics, they're looking to the next frontier: global markets. That means localizing their digital experiences.
Reality Check
With AI for Sales, Familiarity Breeds Respect
26 Aug 2019
The more sales professionals look at AI for sales, the more they like what they see
CRM Across the Wire
Inference Enables Conversational AI for Cisco's On-Premises Contact Center Platforms
17 Sep 2019
Companies using Cisco's on-premises unified communications and contact center offerings can now upgrade their IVRs to cloud-based intelligent virtual agents.
AdRoll Launches Brand Awareness
17 Sep 2019
AdRoll Brand Awareness contains machine learning that can make more than 2.5 million predictions per second to help companies reach the right audiences at the right time.
Clearbit Unveils X for B2B Marketing and Sales Teams
17 Sep 2019
Clearbit X lets companies leverage their customer data with Clearbit's to improve online advertising, deliver de-anonymized leads to sales, and personalize their entire lead lifecycle from website to messaging to renewal.
SurveyMonkey Launches Smart Notifications
16 Sep 2019
Smart Notifications allow for rules-based email alerts when survey responses come in.
HGS Unveils HGS Digital
16 Sep 2019
HGS Digital will provide a suite of digital offerings based on data, automation, cloud solutions, and HGS' DigiCX platform.