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September 16, 2019


3 Ways to Transform Your CX Strategy with the Voice of the Customer

The latest VoC solutions offer a new value framework that increases the amount of insight they can provide. (Featured on

Introducing Digital 'Advisory Services': A New Way to Use Visual Engagement to Drive Revenue

Longtime staples of the contact center, visual engagement tools like screen sharing represent a new digital channel for efficiently selling products and services, deepening customer relationships, and growing revenue.


Gartner Identifies 3 Actions for Sales Leaders Following an Acquisition

Sales leaders are uniquely positioned to mitigate risk and unlock value, a new report reveals

Customer Experience

6 Steps for Creating and Leveraging a Digital Assessment

Here's how to ready your organization for digital leadership

CRM Across the Wire

Contentful Partners with Optimizely

Contentful launches an Optimizely application that enables developers to build content experimentation directly into Contentful's content infrastructure

ProTexting Integrates with Amazon to Encourage Customer Reviews

ProTexting's Amazon integration will allow e-commerce sellers to connect with customers via text messaging.

Oracle Works with Deloitte to Expand CX Unity

Oracle's collaboration with Deloitte Digital will help companies combine data and decisioning to deliver more personalized and contextual experiences across the customer journey. 

Dynamic Yield Launches Affinity-Based Personalization

Affinity-Based Personalization automatically scores interactions, profiling individual preference for use in targeting and experience delivery.

Really Simple Systems Launches Zapier Template for QuickBooks

Really Simple Systems allows invoices and customer record updates to flow directly into QuickBooks accounting software.

Optimizely Launches Performance Edge

Performance Edge, lets companies scale web experimentation without fear of performance impact. 

Zoho Enhances Zoho One Platform

Zoho One adds process automation, telephony, single sign-on, and blockchain capabilities.