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September 16, 2019
3 Ways to Transform Your CX Strategy with the Voice of the Customer
The latest VoC solutions offer a new value framework that increases the amount of insight they can provide. (Featured on SmartCustomerService.com.)
Introducing Digital 'Advisory Services': A New Way to Use Visual Engagement to Drive Revenue
Longtime staples of the contact center, visual engagement tools like screen sharing represent a new digital channel for efficiently selling products and services, deepening customer relationships, and growing revenue.
Gartner Identifies 3 Actions for Sales Leaders Following an Acquisition
Sales leaders are uniquely positioned to mitigate risk and unlock value, a new report reveals
6 Steps for Creating and Leveraging a Digital Assessment
Here's how to ready your organization for digital leadership
CRM Across the Wire
Contentful Partners with Optimizely
Contentful launches an Optimizely application that enables developers to build content experimentation directly into Contentful's content infrastructure
ProTexting Integrates with Amazon to Encourage Customer Reviews
ProTexting's Amazon integration will allow e-commerce sellers to connect with customers via text messaging.
Oracle Works with Deloitte to Expand CX Unity
Oracle's collaboration with Deloitte Digital will help companies combine data and decisioning to deliver more personalized and contextual experiences across the customer journey.
Dynamic Yield Launches Affinity-Based Personalization
Affinity-Based Personalization automatically scores interactions, profiling individual preference for use in targeting and experience delivery.
Really Simple Systems Launches Zapier Template for QuickBooks
Really Simple Systems allows invoices and customer record updates to flow directly into QuickBooks accounting software.
Optimizely Launches Performance Edge
Performance Edge, lets companies scale web experimentation without fear of performance impact.
Zoho Enhances Zoho One Platform
Zoho One adds process automation, telephony, single sign-on, and blockchain capabilities.