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September 04, 2019
CRM Featured Articles
PipelineDeals Launches SuperShare
SuperShare enables companies to share CRM data with partners.
Spalding Scores Big Gains with Salesforce: A CRM Elite Customer Awards Case Study
The sports equipment giant expands its digital business with cloud technology
Uncover More Marketing Opportunities with a Portfolio Value Statement
A PVS can give you a complete view into different aspects of your customer database—including revenue, marketability, and engagement—revealing how your customer base is evolving, and what you need to do to build your bottom line.
Some Basic Facts About AI and Customer Service
Here are the many benefits companies can realize with artificial intelligence. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Hiya Launches Connect to Help Businesses Reach Mobile Customers
Hiya Connect provides context for consumers to help restore trust in mobile phone calls.
Aprimo Unveils Aprimo AI
Aprimo's new artificial intelligence (AI) solution is designed to modernize content management
Anaplan to Acquire Mintigo
Anaplan has reportedly purchased predictive analytics startup Mintigo.
RollWorks Adds Account Scoring
New capabilities in the RollWorks Identification Solution provide recommendations and enable prioritization of target account lists.
Bazaarvoice Acquires Influenster
Acquisition merges Influenster's consumer communities with Bazaarvoice's global retail network to provide a user-generated content and word-of-mouth platform.
Sparkcentral Integrates With Freshworks
Integration makes Sparkcentral's messaging solutions available on the Freshworks Marketplace for Freshdesk. (Featured on SmartCustomerService.com.)
Bombora and LiveRamp Partner
Bombora and LiveRamp have developed tools to define and target SMB audiences.