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September 04, 2019

CRM Featured Articles

PipelineDeals Launches SuperShare

SuperShare enables companies to share CRM data with partners.

Magazine Features

Spalding Scores Big Gains with Salesforce: A CRM Elite Customer Awards Case Study

The sports equipment giant expands its digital business with cloud technology

Viewpoints

Uncover More Marketing Opportunities with a Portfolio Value Statement

A PVS can give you a complete view into different aspects of your customer database—including revenue, marketability, and engagement—revealing how your customer base is evolving, and what you need to do to build you bottom line.

Some Basic Facts About AI and Customer Service

Here are the many benefits companies can realize with artificial intelligence. (Featured on SmartCustomerService.com.)

CRM Across the Wire

Hiya Launches Connect to Help Businesses Reach Mobile Customers

Hiya Connect provides context for consumers to help restore trust in mobile phone calls.

Aprimo Unveils Aprimo AI

Aprimo's new artificial intelligence (AI) solution is designed to modernize content management

Anaplan to Acquire Mintigo

Anaplan has reportedly purchased predictive analytics startup Mintigo.

RollWorks Adds Account Scoring

New capabilities in the RollWorks Identification Solution provide recommendations and enable prioritization of target account lists.

Bazaarvoice Acquires Influenster

Acquisition merges Influenster's consumer communities with Bazaarvoice's global retail network to provide a user-generated content and word-of-mouth platform.

Sparkcentral Integrates With Freshworks

Integration makes Sparkcentral's messaging solutions available on the Freshworks Marketplace for Freshdesk. (Featured on SmartCustomerService.com.)

Bombora and LiveRamp Partner

Bombora and LiveRamp have developed tools to define and target SMB audiences.