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August 26, 2019
CRM Featured Articles
LinkedIn Launches Insights and Research Hubs
Insights and Research pages are among the new features in LinkedIn's Success Hub for Marketers.
3 Tips for Startups to Improve Their Customer Service
Start-ups don't necessarily think first about customer support, but they can't afford to ignore it. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Chorus.ai Launches AI-Based Recommendations
Chorus.ai Recommendations highlights key coaching moments and deal risks.
360insights Acquires Consumer Rebate Provider Ohana
The Ohana acquisition expands 360insights' push into rebate management.
COPC Launches Customer Experience Standard for Vendor Management Organizations, Version 6.1
Release 6.1 of the CX Standard for VMOs offers more refined definition of terms and new measurement guidance.
Zilliant Joins Oracle PartnerNetwork as Gold Level Member
Rybbon and SurveySparrow Integrate
Rybbon's partnership with SurveySparrow lets users connects digital incentives and surveys.
ActiveCampaign Integrates with Salesforce
ActiveCampaign and Salesforce users can now better align sales and marketing teams while automating unique customer experiences.
Contact Center Agent Saves a Life