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August 21, 2019
Call Tracking Can Bring Marketing and Customer Service Together
Call tracking improves marketing effectiveness while making the contact center an essential corporate contributor. (Featured on SmartCustomerService.com.)
CRM Across the Wire
FrontdeskAI Adds Customer Engagement Analytics
Frontdesk's AI-powered dashboards deliver intelligence and insights across all franchise locations. (Featured on SmartCustomerService.com.)
Appen Enhances Its AI Training Platform
Appen has launched feature updates for its AI training data solution.
Zaius Integrates with Magento
Zaius has joined the Magento Technology Partner program and released an extension for Magento 2, offering a unified view of the customer across the entire organization, from commerce to marketing.
PerimeterX Acquires PageSeal
PerimeterX has expanded its offerings for e-commerce with the acquisition of PageSeal and the release of PerimeterX Page Defender.
LivePerson Adds Routing and Agent Assistance Tools to Maven AI
LivePerson's upgraded conversational AI features increase agent efficiency and solve routing problems to help companies orchestrate customer journeys at scale. (Featured on SmartCustomerService.com.)
Shopify Launches Shopify Chat
Shopify Chat advances conversational commerce for retailers.
The Last Line
Yes, Companies Can Influence Customer Emotion
How experiences make customers feel is crucial. Ignore that at your own peril.