CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 29, 2019

CRM Featured Articles

TextUs Announces TextUs Next

The new solution aims to connect businesses and customers in real time via conversational text messaging.

Salesforce.com Introduces New Salesforce Essentials Features

The new features are designed to enable small businesses to communicate with customers in their preferred channels. (Featured on SmartCustomerService.com.)

Viewpoints

The 3 Pillars of Stellar Service Provider Customer Experience

Companies have a real opportunity to stand out with convergence, analytics, and personalization. (Featured on SmartCustomerService.com.)

Personalization Is an Outcome, Not a Strategy

It results from knowing who you're targeting, developing tactics for how to engage them, and customizing messaging to make sure you're as relevant as can be.

CRM Across the Wire

Bigtincan Acquires Veelo

Veelo's sales enablement platform complements Bigtincan's product suite, expanding capabilities and charting a course to enter new markets.

Top Launches Topvote Consumer Feedback App

Topvote is a mobile app that lets consumers vote on products and campaigns.

Gryphon Launches Sales Performance for Dynamics

Gryphon has integrated its telephony, behavior analytics, and marketing compliance platform to work natively within Microsoft Dynamics 365.

InsideView Expands Its Data Platform

Enhanced data matcher, branch data, and data diagnostics round out InsideView's latest upgrades. 

Pipedrive Updates Its CRM Platform

Pipedrive's latest version includes a new artificial intelligence-powered sales assistant.