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July 29, 2019
CRM Featured Articles
TextUs Announces TextUs Next
The new solution aims to connect businesses and customers in real time via conversational text messaging.
Salesforce.com Introduces New Salesforce Essentials Features
The new features are designed to enable small businesses to communicate with customers in their preferred channels. (Featured on SmartCustomerService.com.)
The 3 Pillars of Stellar Service Provider Customer Experience
Companies have a real opportunity to stand out with convergence, analytics, and personalization. (Featured on SmartCustomerService.com.)
Personalization Is an Outcome, Not a Strategy
It results from knowing who you're targeting, developing tactics for how to engage them, and customizing messaging to make sure you're as relevant as can be.
CRM Across the Wire
Bigtincan Acquires Veelo
Veelo's sales enablement platform complements Bigtincan's product suite, expanding capabilities and charting a course to enter new markets.
Top Launches Topvote Consumer Feedback App
Topvote is a mobile app that lets consumers vote on products and campaigns.
Gryphon Launches Sales Performance for Dynamics
Gryphon has integrated its telephony, behavior analytics, and marketing compliance platform to work natively within Microsoft Dynamics 365.
InsideView Expands Its Data Platform
Enhanced data matcher, branch data, and data diagnostics round out InsideView's latest upgrades.
Pipedrive Updates Its CRM Platform
Pipedrive's latest version includes a new artificial intelligence-powered sales assistant.