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July 22, 2019

CRM Featured Articles Introduces New Partner Relationship Management Features

The new features aim to drive growth through stronger partner relationships.

Methinks Announces DIY App

The app allows businesses to engage face-to-face with customers and prospects in just a few clicks.


4 Signs Your Email Marketing Is Less Effective Than It Should Be

We're in a daily battle for inbox attention. Your email's efficacy and ability to claim some of that attention can go so far as to help your business fly—or flop.

8 Tips for Improving Social Media Customer Service

Suggestions for driving positive customer experiences and improving brand loyalty with social media customer service. (Featured on

CRM Across the Wire

Unmetric Launches Outlier Detection for Branded Social Content

Unmetric Outlier Detection finds content that receives unusually high engagement and curates posts in a single visual feed. Integrates with HubSpot, Amazon Connect, and ShoreTel Web Dialer is expanding its ecosystem of sales technology integration partners.

First Insight Launches Insight Customer Experience (iCX) Platform

First Insight's iCX Platform includes voice-of-the-customer capabilities for engaging, segmenting, and targeting new customer groups.

HoloPundits Launches TotalAR for Marketing

TotalAR lets marketers add augmented reality to static content.

mParticle Adds Customer Data Unification and Orchestration Capabilities

mParticle's latest launch introduces new APIs and platform features to improve data accuracy and control.

CSG Launches CSG Field Service Management

CSG Field Service Management provides companies with a full 360-degree view of their field service operations.