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July 22, 2019
CRM Featured Articles
Salesforce.com Introduces New Partner Relationship Management Features
The new features aim to drive growth through stronger partner relationships.
Methinks Announces DIY App
The app allows businesses to engage face-to-face with customers and prospects in just a few clicks.
4 Signs Your Email Marketing Is Less Effective Than It Should Be
We're in a daily battle for inbox attention. Your email's efficacy and ability to claim some of that attention can go so far as to help your business fly—or flop.
8 Tips for Improving Social Media Customer Service
Suggestions for driving positive customer experiences and improving brand loyalty with social media customer service. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Unmetric Launches Outlier Detection for Branded Social Content
Unmetric Outlier Detection finds content that receives unusually high engagement and curates posts in a single visual feed.
Chorus.ai Integrates with HubSpot, Amazon Connect, and ShoreTel Web Dialer
Chorus.ai is expanding its ecosystem of sales technology integration partners.
First Insight Launches Insight Customer Experience (iCX) Platform
First Insight's iCX Platform includes voice-of-the-customer capabilities for engaging, segmenting, and targeting new customer groups.
HoloPundits Launches TotalAR for Marketing
TotalAR lets marketers add augmented reality to static content.
mParticle Adds Customer Data Unification and Orchestration Capabilities
mParticle's latest launch introduces new APIs and platform features to improve data accuracy and control.
CSG Launches CSG Field Service Management
CSG Field Service Management provides companies with a full 360-degree view of their field service operations.