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July 17, 2019
CRM Featured Articles
Contact Center Software Market to Triple in Seven Years
The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights. (Featured on SmartCustomerService.com.)
The Case for Having Human, Not Robot, Customer Support 24/7
Of course, not every business can promise live support around the clock, but all can strive for more personalized service.
The Role of Influencer Marketing in Customer Service
Once properly cultivated and incentivized, influencers can share news of their great customer experiences with their followers. (Featured on SmartCustomerService.com.)
AI Is Top of Mind for Everyone in CRM
The consumer uses for AI are numerous, but just as real are the business use cases.
CRM Across the Wire
NICE Expands Integrations with Microsoft Teams
NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams. (Featured on SmartCustomerService.com.)
Dalet to Acquire Ooyala's Flex Media Platform Business
The acquisition widens Dalet's market offering and accelerates the move to recurring revenue models.
Moz Launches Local Market Analytics
Moz Local Market Analytics helps companies understand local competitors and market performance of their SEO efforts.
Auraya Introduces EVA, a Voice Biometric Extension for Amazon Connect
Auraya helps authenticate customers using voice over phone and digital channels.
Attivio and GlideFast Partner with ServiceNow
Attivio and GlideFast Consulting are working with ServiceNow to deliver AI-powered answers and insights into key ServiceNow workflows.