CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

July 17, 2019

CRM Featured Articles

Contact Center Software Market to Triple in Seven Years

The contact center software market is projected to reach $48 billion by 2026, says Fortune Business Insights. (Featured on


The Case for Having Human, Not Robot, Customer Support 24/7

Of course, not every business can promise live support around the clock, but all can strive for more personalized service.

The Role of Influencer Marketing in Customer Service

Once properly cultivated and incentivized, influencers can share news of their great customer experiences with their followers. (Featured on

Front Office

AI Is Top of Mind for Everyone in CRM

The consumer uses for AI are numerous, but just as real are the business use cases.

CRM Across the Wire

NICE Expands Integrations with Microsoft Teams

NICE Trading Recording, NICE inContact CXone, and NICE Multi Channel Recording will be seamlessly integrated with Microsoft Teams. (Featured on

Dalet to Acquire Ooyala's Flex Media Platform Business

The acquisition widens Dalet's market offering and accelerates the move to recurring revenue models.

Moz Launches Local Market Analytics

Moz Local Market Analytics helps companies understand local competitors and market performance of their SEO efforts.

Auraya Introduces EVA, a Voice Biometric Extension for Amazon Connect

Auraya helps authenticate customers using voice over phone and digital channels.

Attivio and GlideFast Partner with ServiceNow

Attivio and GlideFast Consulting are working with ServiceNow to deliver AI-powered answers and insights into key ServiceNow workflows.