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July 10, 2019


Ways to Provide Better Service Experiences for External and Internal Customers

Here are three things to consider as you prepare for a successful virtual agent deployment. (Featured on


AI Driving Growth, Efficiencies in Contact Centers, NICE Speakers Affirm

NICE proves it's all-in with artificial intelligence at its annual users' conference

CRM Across the Wire

CustomerGauge Expands Salesforce Integration

The expanded integration between CustomerGauge and Salesforce allows for more complex data queries.

Rightpoint Acquires Bowfin

Rightpoint expands its Salesforce capabilities with its acquisition of Bowfin.

MSTS and Schermer Partner to Build B2B Marketing Solution

Companies launch 4Business partnership to help B2C companies expand into B2B markets.

NICE Compass Real-Time Recording Reconciliation Now Supports IPC Unigy

Financial services organizations that use IPC Unigy can now ensure they are capturing every trader voice communication.

Nintex and Adobe Extend e-Signatures to Microsoft SharePoint

Nintex Sign, powered by Adobe Sign, is now available to Nintex for SharePoint users.

Magnolia Launches Version 6.1

Magnolia adds digital experience features in the latest version of its flagship CMS product.

Marlin Equity Partners Acquires Clarus Commerce

Equity investments will allow Clarus Commerce to expand its footprint in the loyalty solutions market.

ClearCourse Acquires Trillium

ClearCourse Partnership acquires digital strategy and CRM software provider Trillium.