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July 10, 2019
Ways to Provide Better Service Experiences for External and Internal Customers
Here are three things to consider as you prepare for a successful virtual agent deployment. (Featured on SmartCustomerService.com.)
AI Driving Growth, Efficiencies in Contact Centers, NICE Speakers Affirm
NICE proves it's all-in with artificial intelligence at its annual users' conference
CRM Across the Wire
CustomerGauge Expands Salesforce Integration
The expanded integration between CustomerGauge and Salesforce allows for more complex data queries.
Rightpoint Acquires Bowfin
Rightpoint expands its Salesforce capabilities with its acquisition of Bowfin.
MSTS and Schermer Partner to Build B2B Marketing Solution
Companies launch 4Business partnership to help B2C companies expand into B2B markets.
NICE Compass Real-Time Recording Reconciliation Now Supports IPC Unigy
Financial services organizations that use IPC Unigy can now ensure they are capturing every trader voice communication.
Nintex and Adobe Extend e-Signatures to Microsoft SharePoint
Nintex Sign, powered by Adobe Sign, is now available to Nintex for SharePoint users.
Magnolia Launches Version 6.1
Magnolia adds digital experience features in the latest version of its flagship CMS product.
Marlin Equity Partners Acquires Clarus Commerce
Equity investments will allow Clarus Commerce to expand its footprint in the loyalty solutions market.
ClearCourse Acquires Trillium
ClearCourse Partnership acquires digital strategy and CRM software provider Trillium.