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June 24, 2019
CRM Featured Articles
Ada Launches Ada Glass
The new feature provides seamless customer handoffs from Ada's chatbot to live chat platform partners including Zendesk, Salesforce, and Nuance. (Featured on SmartCustomerService.com.)
Nimble Targets Team Management with Version 5.0
Nimble 5.0 includes a host of enhancements designed to bolster team relationship management across the organization.
Salesforce Announces Customer Data Platform
Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.
Is Accessibility Costing You Customers?
Companies should make websites accessible and train agents to deal with disabled consumers. (Featured on SmartCustomerService.com.)
Required Reading: Making Sense of Irrational Loyalty
The right response to a crisis can lead to rabid devotion
CRM Across the Wire
CSG Launches Journey Orchestration
CSG Journey Orchestrations helps companies communicate with customers across channels.
Syncsort Releases Trillium DQ for Big Data
Syncsort Trillium DQ for Big Data delivers data quality at scale.
TeamSupport Adds Capabilities to Its B2B Customer Support Software
Updates to analytics, user experience, and email integration are among the capabilities included in the latest release. (Featured on SmartCustomerService.com.)
CallRail Launches Form Tracking Solution for Multitouch Marketing Attribution
CallRail's form tracking solution will offer a more complete picture of which marketing campaigns are moving the needle.
Merkle Collaborates with Adobe on Adobe Experience Platform
Merkle's work with Adobe will help provide rich, holistic customer profiles through Adobe Experience Platform.
Oracle Collaborates with Accenture and Capgemini on Customer Data Platform
The partnerships are aimed at creating solutions to help companies maximize customer interactions across channels and applications.
Socialbakers Integrates with Saleforce Sales and Service Clouds
The integration streamlines social community management.