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June 24, 2019

CRM Featured Articles

Ada Launches Ada Glass

The new feature provides seamless customer handoffs from Ada's chatbot to live chat platform partners including Zendesk, Salesforce, and Nuance. (Featured on

Nimble Targets Team Management with Version 5.0

Nimble 5.0 includes a host of enhancements designed to bolster team relationship management across the organization.

Salesforce Announces Customer Data Platform

Part of Salesforce's Customer 360 solution, the customer data platform aims to further unify customer engagement at scale.


Is Accessibility Costing You Customers?

Companies should make websites accessible and train agents to deal with disabled consumers. (Featured on


Required Reading: Making Sense of Irrational Loyalty

The right response to a crisis can lead to rabid devotion

CRM Across the Wire

CSG Launches Journey Orchestration

CSG Journey Orchestrations helps companies communicate with customers across channels.

Syncsort Releases Trillium DQ for Big Data

Syncsort Trillium DQ for Big Data delivers data quality at scale.

TeamSupport Adds Capabilities to Its B2B Customer Support Software

Updates to analytics, user experience, and email integration are among the capabilities included in the latest release. (Featured on

CallRail Launches Form Tracking Solution for Multitouch Marketing Attribution

CallRail's form tracking solution will offer a more complete picture of which marketing campaigns are moving the needle.

Merkle Collaborates with Adobe on Adobe Experience Platform

Merkle's work with Adobe will help provide rich, holistic customer profiles through Adobe Experience Platform.

Oracle Collaborates with Accenture and Capgemini on Customer Data Platform

The partnerships are aimed at creating solutions to help companies maximize customer interactions across channels and applications.

Socialbakers Integrates with Saleforce Sales and Service Clouds

The integration streamlines social community management.