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May 01, 2019
CRM Featured Articles
Conversation Can't Outweigh Content, CRM Evolution Panelists Contend
When it comes to AI, the conversation is only as good as the data feeding into it, speakers maintain.
Extraprise CRM: Extending Systems Outside the Four Walls
Companies are opening their CRM systems to partners, vendors, suppliers, and customers with new digital twin technology
The Power of Customer Advocacy
Customers who advocate for your products are very valuable. Here's how to cultivate them. (Featured on SmartCustomerService.com.)
4 Ways AI Can Transform Email Marketing
With artificial intelligence, you can optimize your email program by uncovering insights at the individual subscriber level—work that would take countless hours using traditional methods.
4 Things to Know About the AI for Sales Marketplace
Artificial intelligence is fundamentally changing CRM, and it deserves your attention now
CRM Across the Wire
MessageGears Partners with Airship
Partnership brings Airship's advanced mobile engagement together with MessageGears' email and orchestration.
Movable Ink Integrates with SmarterHQ
Partnership enables digital marketers to create personalized visual experiences based on cross-channel behavioral and contextual data.
Clarabridge Unveils Customer Experience Innovations for Digital Engagement
Advanced, AI-powered technology enables companies to listen to, analyze, and engage with consumers on every channel. (Featured on SmartCustomerService.com.)
Verint Adds AI-Powered Anomaly Detection
Verint's Anomaly Detection offers machine learning capabilities to identify customer pain points and outliers in CX Dcustomer experience data.
LivePerson Launches Conversation Builder
LivePerson Conversation Builder is collaborative AI technology empowering all staff to assist with bot building.
Infor Launches CloudSuite CRM for Mobile Devices
Infor CloudSuite CRM for Mobile Devices is a mobile sales tool for Apple iOS, but an Android version is planned for later this year.