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April 10, 2019
Is It Time to Invest in AI, Machine Learning, and Speech Technologies for Your Contact Center?
The short answer is yes, because AI-based systems improve quality, productivity, and the overall customer journey. (Featured on SmartCustomerService.com.)
The CMO’s Role Changes Amid Digital Transformation
A recent report from Forrester lays out three courses of action that CMOs should take to become more involved in the process
Small Biz Buzz
Amazon Serves Up CX Lessons
With Go and AR, the giant retailer is showing us how new tools can connect with customers
CRM Across the Wire
Talkdesk Partners with Mitel for MiCloud Connect CX
Talkdesk's partnership with Mitel has resulted in the launch of the MiCloud Connect CX cloud contact center solution.
LogMeIn Updates Bold360
The latest version of Bold360 offers a new set of real-time agent collaboration tools. (Featured on SmartCustomerService.com.)
Looker Launches Sales Analytics Application and Third-Party Developer Features
The end-to-end sales application provides a complete view into sales pipelines.
LexisNexis Launches InterAction for Office 365
Delivered through a hybrid cloud model, InterAction for Office 365 embeds CRM functionality in Outlook, Excel, and Word.
Centerbridge Partners to Acquire IBM's Marketing and Commerce Software
With the acquisition, Centerbridge Partners plans to launch a stand-alone marketing and advertising technology company.
Nimble Partners with Simply Mail Solutions
Nimble brings its CRM for Microsoft's Office 365 to Simply Mail Solutions' SMB customers.