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March 25, 2019
CRM Featured Articles
Conversocial Acquires Automation Platform Assist
Multichannel customer service provider Conversocial has acquired customer service automation platform Assist in an effort to offer a hybrid customer service tool that integrates agents' and bots' capabilities. (Featured on SmartCustomerService.com.)
Oracle Updates CX and Marketing Cloud, Unveils Service Logistics Cloud
The vendor's announcements include updates for Oracle CX Cloud and Oracle Marketing Cloud, as well as the introduction of Oracle Service Logistics Cloud and a Slack integration.
Salesforce Announces Einstein for Service and Quip for Service
The new solutions aim to empower agents to focus more on the human aspect of service. (Featured on SmartCustomerService.com)
How Analytics and AI Make Efficient Sales Reps
Big Data and AI can be powerful tools in the sales landscape, creating more time for sellers and more revenue for your company.
Want to Improve CX? It Is the AX, Stupid
Here are seven qualities that are key to improving agent experiences with the software and equipment they use every day. (Featured on SmartCustomerService.com.)
CRM Across the Wire
ClickDimensions Acquires Marketing Dashboard Provider Sweetspot
The acquisition of Sweetspot will allow ClickDimensions to provide robust data intelligence for marketers.
Drawbridge Partners with The Trade Desk
Drawbridge has integrated The Trade Desk's Unified ID Solution into its Identity Platform for marketing.
LeadSmart Launches LeadSmart Pro
LeadSmart Pro combines CRM, marketing automation, and collaboration tools into a single product suite.
Outreach Integrates with Microsoft Dynamics 365
Outreach's integration with Dynamics brings data-driven insights to sales teams.
Taboola Partners with Landingi and Instapage
Partnerships will provide Taboola's clients with additional solutions to analyze landing page performance and optimize campaigns.
ActiveCampaign Releases Conversations for SMBs
Conversations is a marketing platform that collects all customer contacts in ActiveCampaign.
NICE inContact Releases CXone Packages Integrated with Salesforce
CXone Packages add voice, intelligent routing for Salesforce digital channels, embedded workforce optimization, and speech/text analytics. (Featured on SmartCustomerService.com.)