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March 06, 2019
In a Customer-Driven Age, Financial Firms Are Struggling to Achieve Loyalty
Too many companies are not collecting and analyzing the data they need to gain a deeper understanding of customers.
4 Steps to Achieving Customer 360
To get a complete view of customers, companies need to do more with the data they have. (Featured on SmartCustomerService.com.)
5 Building Blocks for Digital Transformation
Keeping up in these areas lowers your company's risk of being disrupted
CRM Across the Wire
Pitney Bowes Launches Consumer Connect
Consumer Connect is a post-purchase marketing solution.
Nuance Launches Agent AI
Agent AI brings real-time insights to human agents during customer interactions. (Featured on SmartCustomerService.com.)
Toast Adds Features to Enhance the Guest Experience
Toast Guest Feedback empowers restaurant owners to collect and immediately act on reviews before negative ratings impact revenue
Reactful and 6sense Forge Marketing Solution Partnership
Reactful and 6sense are partnering to combine intelligent AI-driven web personalization with Account Based Orchestration to communicate with targeted website visitors in real time.
Qubit Launches Start, Grow, and Pro for Personalization
Qubit has released a new product portfolio to help retailers accelerate personalization.
Virsera Launches SpurGo Microsoft Dynamics 365 Add-In
Virsera's SpurGo Goal Acceleration tightly integrates with Microsoft Dynamics CRM.
Virtualitics Updates Virtualitics Immersive Platform with Machine Learning and 3D Visualizations
Virtualitics' advanced data analytics and visualization platform release supports a wider array of industry use cases and features AI and immersive visualization.