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February 20, 2019
CRM Featured Articles
LiveRamp Announces IdentityLink for Connected TV
The company's identity resolution platform is being extended to connected TV for more targeted advertising.
Optimizely Announces Slack Integration
The integration aims to make experimentation more accessible and collaborative for product and marketing teams.
While You Weren't Looking, This Became the Most Valuable Tool in Customer Service
Call centers have been improved so much that they are now the key element to good customer service. (Featured on SmartCustomerService.com.)
CRM Across the Wire
Insightly Extends Its CRM Solution
Insightly has added territory visualization, analytics, and pricing and quoting capabilities to its CRM system.
Adobe Updates Customer Experience Manager
New capabilities in Adobe Experience Manager enhance content agility and personalization for marketers.
Lexalytics Expands Availability of Its Text Analytics Suite
Lexalytics has made its text analytics available for any computing environment.
SoGoSurvey Integrates with Zapier
The integration enables users to connect SoGoSurvey to more than 1,400 apps to automate workflows and migrate data.
Customers Are Willing to Pay More for Good Customer Service
In a new study, a majority of consumers say that customer service quality is a major factor in their shopping decisions. (Featured on SmartCustomerService.com.)
Mindmatrix Introduces Opportunity Recommendation Features
With Opportunity Recommendations, salespeople will receive custom recommendations for their opportunities when they log into the system.
The Last Line
Where Is Amazon Go-ing With This?
The staffless Amazon Go stores seem like a convenience revolution—though for now, the experience might be beside the point