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January 28, 2019

CRM Featured Articles

Freshworks Introduces Proximity Messaging Tools

The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers. Announces New Datorama Connectors

The new connectors aim to help marketers better understand campaign performance.

Language I/O Launches Zendesk Integration

The integration enables organizations using Zendesk Support to talk to customers in more than 150 languages. (Featured on


Intelligent Design: Taking Call Center Headsets to the Next Level

The humble headset is undergoing a radical transformation, from mere communications device to powerful source of data with the potential to transform the workplace. (Featured on

Scouting Report

Thanks to AI and RPA, the WFO Market Surges

Workforce optimization moves to the cloud and embraces AI and analytics, and the market responds

CRM Across the Wire

Mindmatrix Enhances its Sales Automation Toolkit

The upgraded sales automation toolkit is tightly integrated with CRM systems, voice platforms, and social media.

Trustpilot Launches Review Insights

Trustpilot Review Insights provides deeper intelligence from customer feedback.

Adsmovil Launches Adsmovil Personas

Adsmovil Personas is a platform with audience data for the U.S. Hispanic market.

SutiSoft Enhances SutiCRM

Version 7.4 of SutiCRM offers new features to help businesses better manage customer requirements.

MRP Integrates with Oracle Marketing Cloud

The integration between MRP and Oracle Marketing Cloud will enable account-based email marketing.

TruRating Partners with TSYS to Deliver Customer Insights to Retailers

TruRating will be available as part of the TSYS Genius Platform for customer feedback.