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January 28, 2019
CRM Featured Articles
Freshworks Introduces Proximity Messaging Tools
The suite of new Freshchat features aims to help businesses build better relationships with prospects and customers.
Salesforce.com Announces New Datorama Connectors
The new connectors aim to help marketers better understand campaign performance.
Language I/O Launches Zendesk Integration
The integration enables organizations using Zendesk Support to talk to customers in more than 150 languages. (Featured on SmartCustomerService.com.)
Intelligent Design: Taking Call Center Headsets to the Next Level
The humble headset is undergoing a radical transformation, from mere communications device to powerful source of data with the potential to transform the workplace. (Featured on SmartCustomerService.com.)
Thanks to AI and RPA, the WFO Market Surges
Workforce optimization moves to the cloud and embraces AI and analytics, and the market responds
CRM Across the Wire
Mindmatrix Enhances its Sales Automation Toolkit
The upgraded sales automation toolkit is tightly integrated with CRM systems, voice platforms, and social media.
Trustpilot Launches Review Insights
Trustpilot Review Insights provides deeper intelligence from customer feedback.
Adsmovil Launches Adsmovil Personas
Adsmovil Personas is a platform with audience data for the U.S. Hispanic market.
SutiSoft Enhances SutiCRM
Version 7.4 of SutiCRM offers new features to help businesses better manage customer requirements.
MRP Integrates with Oracle Marketing Cloud
The integration between MRP and Oracle Marketing Cloud will enable account-based email marketing.
TruRating Partners with TSYS to Deliver Customer Insights to Retailers
TruRating will be available as part of the TSYS Genius Platform for customer feedback.