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January 14, 2019

CRM Featured Articles

BookingBug Announces Studio Customer Experience Platform

Designed for enterprise retailers and financial services organizations, the platform aims to provide actionable customer insights and analytics to improve the customer experience.


Ways to Leverage Storytelling in Customer Service Negotiations

Telling stories about your business and listening to your customers' stories could be the key to more successful negotiations. (Featured on

Reality Check

Analytical Advances Unlock the ‘How’ of Selling

Sales reps know what they need to do, but how to do it is a moving target

CRM Across the Wire

PhoneWagon Launches Two-Way Business SMS

The feature will allow company employees to respond to customer text messages directly from a shared inbox.

GK Software and TruRating Partner on Customer Feedback Offering

The joint offerring will provide intelligent customer feedback for retailers.

SmartAssistant Merges with E-Commerce Solutions Provider Zoovu

Its merger with Zoovu will accelerate SmartAssistant's U.S. market growth for its AI digital sales assistant platform.

OutboundEngine Integrates with Contactually

Integration lets users sync contact databases across platforms.

Continuity Programs Adds Reputation Management to Its CRM Software

Additions help companies manage online customer reviews.

WorkWise Releases OnContact CRM 10.4

OnContact CRM 10.4 features an integration with Gmail.