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January 14, 2019
CRM Featured Articles
BookingBug Announces Studio Customer Experience Platform
Designed for enterprise retailers and financial services organizations, the platform aims to provide actionable customer insights and analytics to improve the customer experience.
Ways to Leverage Storytelling in Customer Service Negotiations
Telling stories about your business and listening to your customers' stories could be the key to more successful negotiations. (Featured on SmartCustomerService.com.)
Analytical Advances Unlock the ‘How’ of Selling
Sales reps know what they need to do, but how to do it is a moving target
CRM Across the Wire
PhoneWagon Launches Two-Way Business SMS
The feature will allow company employees to respond to customer text messages directly from a shared inbox.
GK Software and TruRating Partner on Customer Feedback Offering
The joint offerring will provide intelligent customer feedback for retailers.
SmartAssistant Merges with E-Commerce Solutions Provider Zoovu
Its merger with Zoovu will accelerate SmartAssistant's U.S. market growth for its AI digital sales assistant platform.
OutboundEngine Integrates with Contactually
Integration lets users sync contact databases across platforms.
Continuity Programs Adds Reputation Management to Its CRM Software
Additions help companies manage online customer reviews.
WorkWise Releases OnContact CRM 10.4
OnContact CRM 10.4 features an integration with Gmail.