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December 19, 2018
Think About Surprising Your Customers Every Day of the Year
Don't just thank customers during the holidays; that should be standard practice all year long. (Featured on SmartCustomerService.com.)
Vibrant Credit Union Moves to Video Banking with Sharpen
Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations
Data Analytics Is Better, Easier, and More Critical Than Ever
Successful companies have made data analytics a part of their DNA for a reason
CRM Across the Wire
Amobee Partners with Place Exchange to Activate Programmatic Buying for Out-of-Home Media
The collaboration between Amobee and Place Exchange amplifies the convergence of digital media channels
Attribution, ChurnZero Become HubSpot Connect Beta Integrators
Integrations with HubSpot CRM deliver new insights to mutual customers.
Verint to Acquire ForeSee
Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee.
CrossInstall and Google Partner to Bring Demos to Google Play
CrossInstall's Creative-as-a-Service technology delivers pre-qualified users to app and game publishers.
TechSee Secures $16 Million in Funding for Computer Vision AI
TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers. (Featured on SmartCustomerService.com.)
Infinity Launches Conversation Analytics Suite
Conversation Analytics Suite will allow users to analyze the speech on every call and act on the insight.