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December 19, 2018


Think About Surprising Your Customers Every Day of the Year

Don't just thank customers during the holidays; that should be standard practice all year long. (Featured on

Case Studies

Vibrant Credit Union Moves to Video Banking with Sharpen

Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations

Customer Experience

Data Analytics Is Better, Easier, and More Critical Than Ever

Successful companies have made data analytics a part of their DNA for a reason

CRM Across the Wire

Amobee Partners with Place Exchange to Activate Programmatic Buying for Out-of-Home Media

The collaboration between Amobee and Place Exchange amplifies the convergence of digital media channels

Attribution, ChurnZero Become HubSpot Connect Beta Integrators

Integrations with HubSpot CRM deliver new insights to mutual customers.

Verint to Acquire ForeSee

Verint will add to its omnichannel cloud voice of the customer portfolio with its acquisition of ForeSee.

CrossInstall and Google Partner to Bring Demos to Google Play

CrossInstall's Creative-as-a-Service technology delivers pre-qualified users to app and game publishers.

TechSee Secures $16 Million in Funding for Computer Vision AI

TechSee's AI-based video service leverages a combination of computer vision, augmented reality, and users' smartphone cameras to deliver tech support to customers. (Featured on

Infinity Launches Conversation Analytics Suite

Conversation Analytics Suite will allow users to analyze the speech on every call and act on the insight.