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December 17, 2018
CRM Featured Articles
Jivox Announces New Omnichannel CX Solutions
The solutions allow brands to deliver consistent, personalized customer experiences across paid and owned digital channels.
Lead Liaison Launches Domo Connector
The connector allows users to bring data collected in Lead Liaison into their Domo account and reporting dashboards.
The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft
Guidance is the key to Uber's and Lyft's successes, and it can work for contact centers too. (Featured on SmartCustomerService.com.)
The Post-Purchase Experience Is Essential to Retaining Customers
A recent report from BRP lays out eight best practices for retailers to improve the post-purchase experience
Smarter Bots Mean Greater Innovation, Productivity, and Value
Robotic process automation is allowing companies to re-imagine and re-invest in all aspects of their businesses
CRM Across the Wire
HG Data Audience Extends Technographics
Through LiveRamp partnership, HG Data is now able to support Facebook, Adobe, Twitter, and Salesforce digital marketing platforms.
Bigtincan Updates Unified Sales Learning, Coaching and Onboarding Platform with Fall Release
Bigtincan has added video coaching, chatbot support and enriched adaptive intelligence capabilities to the Bigtincan Hub.
SightCall Releases SightCall Visual Support for Salesforce Lightning
The AR-powered video assistance platform provider has released a video call app in the Salesforce App Exchange.
RollWorks Adds Account-Based Ad Retargeting
RollWorks' new ABM capabilities let marketers reach even more key decision-makers at key accounts.
Swiftpage Acquires Kuvana
Kuvana's technology already powers the all-new Act! Marketing Automation.
Formstack Acquires QuickTapSurvey
With its acquisition of QuickTapSurvey, the data capture and workflow provider is expanding its international presence and its offline and mobile capabilities.