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December 17, 2018

CRM Featured Articles

Jivox Announces New Omnichannel CX Solutions

The solutions allow brands to deliver consistent, personalized customer experiences across paid and owned digital channels.

Lead Liaison Launches Domo Connector

The connector allows users to bring data collected in Lead Liaison into their Domo account and reporting dashboards.


The One Transformational Thing That Contact Centers Can Learn from Uber and Lyft

Guidance is the key to Uber's and Lyft's successes, and it can work for contact centers too. (Featured on


The Post-Purchase Experience Is Essential to Retaining Customers

A recent report from BRP lays out eight best practices for retailers to improve the post-purchase experience

Scouting Report

Smarter Bots Mean Greater Innovation, Productivity, and Value

Robotic process automation is allowing companies to re-imagine and re-invest in all aspects of their businesses

CRM Across the Wire

HG Data Audience Extends Technographics

Through LiveRamp partnership, HG Data is now able to support Facebook, Adobe, Twitter, and Salesforce digital marketing platforms.

Bigtincan Updates Unified Sales Learning, Coaching and Onboarding Platform with Fall Release

Bigtincan has added video coaching, chatbot support and enriched adaptive intelligence capabilities to the Bigtincan Hub.

SightCall Releases SightCall Visual Support for Salesforce Lightning

The AR-powered video assistance platform provider has released a video call app in the Salesforce App Exchange.

RollWorks Adds Account-Based Ad Retargeting

RollWorks' new ABM capabilities let marketers reach even more key decision-makers at key accounts.

Swiftpage Acquires Kuvana

Kuvana's technology already powers the all-new Act! Marketing Automation.

Formstack Acquires QuickTapSurvey

With its acquisition of QuickTapSurvey, the data capture and workflow provider is expanding its international presence and its offline and mobile capabilities.