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November 28, 2018

CRM Featured Articles

LiveChat Launches New Chatbot Capabilities

The new functionality arises from integrating the LiveChat and ChatBot solutions. (Featured on


Five Considerations to Ensure a Smooth CCaaS Migration

Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business? (Featured on

CRM Across the Wire

Zappix Partners with C-Zentrix

The partnership will provide a comprehensive cloud-based contact center solution with next-generation self-service.

OpenMarket and RealNetworks Partner to Combat Messaging Fraud

OpenMarket will deploy RealNetworks' Kontxt to address text messaging fraud.

Adeptia Introduces Partner to Partner Self-Service B2B Data Integration

Businesses can now communicate with partners in the same way that they share data with customers.

PieSync Available on Salesforce's AppExchange

PieSync enables Salesforce CRM users to synchronize lead and contact data with other cloud-based business applications.

Marchex Acquires Call Monitoring Company Callcap

The acquisition expands Marchex's conversation analytics capabilities across both voice and text solutions. (Featured on