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November 28, 2018
CRM Featured Articles
LiveChat Launches New Chatbot Capabilities
The new functionality arises from integrating the LiveChat and ChatBot solutions. (Featured on SmartCustomerService.com.)
Five Considerations to Ensure a Smooth CCaaS Migration
Contact center operations have evolved tremendously over the past decade. Does a move to the cloud make sense for your business? (Featured on SmartCustomerService.com.)
CRM Across the Wire
Zappix Partners with C-Zentrix
The partnership will provide a comprehensive cloud-based contact center solution with next-generation self-service.
OpenMarket and RealNetworks Partner to Combat Messaging Fraud
OpenMarket will deploy RealNetworks' Kontxt to address text messaging fraud.
Adeptia Introduces Partner to Partner Self-Service B2B Data Integration
Businesses can now communicate with partners in the same way that they share data with customers.
PieSync Available on Salesforce's AppExchange
PieSync enables Salesforce CRM users to synchronize lead and contact data with other cloud-based business applications.
Marchex Acquires Call Monitoring Company Callcap
The acquisition expands Marchex's conversation analytics capabilities across both voice and text solutions. (Featured on SmartCustomerService.com.)