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November 05, 2018
CRM Featured Articles
Genesys Introduces Automated Forecasting and Scheduling
The new offering is an AI-powered forecasting and scheduling service for workforce management.
Evergage Announces Decisions and Data Science Workbench
The machine learning-powered offerings will enable companies to enhance and better analyze their personalization efforts.
Acqueon Announces New Product Suite
The new offerings aim to improve experiences for customers and contact center agents alike. (Featured on SmartCustomerService.com.)
Tips for Finding Top Customer Service Reps
Be creative when trying to find the best available customer service agents. (Featured on SmartCustomerService.com.)
Is Adobe, Microsoft, and SAP’s Open Data Initiative a New Generation of Customer Experience, or a Nice Fantasy?
The ODI announcement has generated a fair amount of commentary from the analyst and press community, much of it favorable and focusing on the promise of ODI: elimination of customer data silos, optimal customer experiences, a "360 view" of the customer. But there's some cause for skepticism.
CRM Across the Wire
Strong Growth Expected for Location Intelligence
The global location intelligence market is expected to reach $25.25 billion in seven years, new research finds.
NAVIS Launches Complete Hospitality CRM Suite
Navis's Hospitality CRM connects marketing, call center, reservations, and more in one system.
BrightTALK Integrates with HubSpot
BrightTALK has joined the HubSpot Connect Partner program and integrated its solution to improve how event marketers track performance.
Simulmedia Launches D2Cx TV Marketplace for Direct-to-Consumer Marketers
D2Cx will match buyers to sellers of more than 200 billion weekly national TV ad impressions.
LogMeIn Adds Proactive AI and Language Capabilities to Bold360
Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities.