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November 05, 2018

CRM Featured Articles

Genesys Introduces Automated Forecasting and Scheduling

The new offering is an AI-powered forecasting and scheduling service for workforce management.

Evergage Announces Decisions and Data Science Workbench

The machine learning-powered offerings will enable companies to enhance and better analyze their personalization efforts.

Acqueon Announces New Product Suite

The new offerings aim to improve experiences for customers and contact center agents alike. (Featured on


Tips for Finding Top Customer Service Reps

Be creative when trying to find the best available customer service agents. (Featured on

Is Adobe, Microsoft, and SAP’s Open Data Initiative a New Generation of Customer Experience, or a Nice Fantasy?

The ODI announcement has generated a fair amount of commentary from the analyst and press community, much of it favorable and focusing on the promise of ODI: elimination of customer data silos, optimal customer experiences, a "360 view" of the customer. But there's some cause for skepticism.

CRM Across the Wire

Strong Growth Expected for Location Intelligence

The global location intelligence market is expected to reach $25.25 billion in seven years, new research finds.

NAVIS Launches Complete Hospitality CRM Suite

Navis's Hospitality CRM connects marketing, call center, reservations, and more in one system.

BrightTALK Integrates with HubSpot

BrightTALK has joined the HubSpot Connect Partner program and integrated its solution to improve how event marketers track performance.

Simulmedia Launches D2Cx TV Marketplace for Direct-to-Consumer Marketers

D2Cx will match buyers to sellers of more than 200 billion weekly national TV ad impressions.

LogMeIn Adds Proactive AI and Language Capabilities to Bold360

Proactive, multilingual artificial intelligence adds to LogMeIn's customer engagement capabilities.