CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.
October 31, 2018
It’s Time to Replace Traditional Contact Center Quality Assurance
Traditional QA systems have gotten more robust, but companies aren't using them. (Featured on SmartCustomerService.com.)
CRM Across the Wire
InsideView Adds Bombora’s Intent Data to Apex
Bombora's intent data will help InsideView Apex users improve their strategic targeting.
Calabrio Enhances Calabrio ONE
Calabrio adds enterprise scalability and other enhancements to automate and simplify management of large-scale workforce optimization deployments. (Featured on SmartCustomerService.com.)
Knoah Partners with Augment to Deploy ChatHelper
ChatHelper brings artificial intelligence to the digital agent desktop in real time.
Brainshark Introduces Sales Coaching Practice Field
Brainshark's Sales Coaching Practice Field lets users rehearse their sales pitches before review by managers.
X2Engine Releases X2CRM Enterprise Version 7.0
X2CRM Enterprise 7.0 provides increased customer engagement and behavior monitoring.
Return Path Launches Dynamic Optimization
Dynamic Optimization uses advanced analytics to improve inbox placement and boost subscriber engagement.
Linc Adds a Digital Assistant to Automated Customer Care
Linc's Customer Care Automation platform gives direct-to-consumer companies an automated assistant capable of a wide range of services across conversational channels.
OpenText Extends ECM for Microsoft Dynamics 365
OpenText integrates its Enterprise Content Management with Microsoft Dynamics 365 for Customer Service.
The Last Line
Customer Service Needs to Tackle Customer Emotion
How a customer feels about an interaction is the biggest contributor to good CX