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October 15, 2018
CRM Featured Articles
Totango Announces General Availability and New Features for Spark, Its Customer Success Platform
The platform, as well as a new partnership with SAP, aims to make enterprise clients more customer-centric.
Vonage Announces Next-Generation Messaging Solution
The solution is comprised of two new APIs.
Seven Keys to a Great Customer Experience
Revamping customer service with a customer focus is the key to continued business. (Featured on SmartCustomerService.com.)
The Tipping Point
Automating Customer Service Means Striking a Balance
Too much automation can leave customers feeling put off
CRM Across the Wire
Freshworks Launches Freddy Omnibot, Hugo Integration
Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions
Altitude Software Partners with eGain
Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite.
ServiceNow Acquires FriendlyData
The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language.
Looker Introduces Looker 6
With Version 6 of its data platform, Looker adds enterprise capabilities and purpose-built applications, updates developer tools, and readies localization for additional markets.
SugarCRM Launches CRM Fall 18 Edition and Hint Version 5
Sugar Fall 18 and SugarCRM Hint version 5 deliver a range of improvements to simplify insights, recommendations and data visualization.
Verint Revamps Financial Compliance Solutions
Solutions capture customer communications via Microsoft Skype for Business and Teams, Cisco Jabber, and other voice and digital interactions.