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October 15, 2018

CRM Featured Articles

Totango Announces General Availability and New Features for Spark, Its Customer Success Platform

The platform, as well as a new partnership with SAP, aims to make enterprise clients more customer-centric.

Vonage Announces Next-Generation Messaging Solution

The solution is comprised of two new APIs.


Seven Keys to a Great Customer Experience

Revamping customer service with a customer focus is the key to continued business. (Featured on

The Tipping Point

Automating Customer Service Means Striking a Balance

Too much automation can leave customers feeling put off

CRM Across the Wire

Freshworks Launches Freddy Omnibot, Hugo Integration

Integration with Google AI technology brings conversational AI to the Freshworks customer engagement platform through voice interactions

Altitude Software Partners with eGain

Altitude Software will embed eGain's AI and Knowledge Management into its Xperience Suite.

ServiceNow Acquires FriendlyData

The acquisition of FriendlyData allows ServiceNow users to ask their queries in natural language.

Looker Introduces Looker 6

With Version 6 of its data platform, Looker adds enterprise capabilities and purpose-built applications, updates developer tools, and readies localization for additional markets.

SugarCRM Launches CRM Fall 18 Edition and Hint Version 5

Sugar Fall 18 and SugarCRM Hint version 5 deliver a range of improvements to simplify insights, recommendations and data visualization. 

Verint Revamps Financial Compliance Solutions

Solutions capture customer communications via Microsoft Skype for Business and Teams, Cisco Jabber, and other voice and digital interactions.