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October 10, 2018
CRM Featured Articles
Adobe Announces Experience Cloud and Magento Commerce Cloud Integration
The announcement comes on the heels of the company's acquisition of Magento Commerce earlier this year.
Implement AI with Caution
Artificial intelligence works best when it is combined with a human element. (Featured on SmartCustomerService.com.)
Sales Is Merging with Science
More STEM graduates are finding their niche in sales careers
Innovation Is What Makes Us Great
Customer service flourishes in a climate where people are free to innovate, and fail, and start over again
CRM Across the Wire
CallMiner Partners with Medallia for Voice of the Customer Insights
Partnership combines CallMiner contact center engagement analytics with Medallia's solicited feedback data.
InsideView Integrates with Microsoft Relationship Assistant
Integrations with InsideView help Microsoft Dynamics 365 users target and engage the right buyers.
Kapost Launches Resource Kit for Marketers
Kapost's new marketing tools include Content Operations Self-Assessment and Workshop Facilitation Cards.
Sitecore to Acquire Content Marketing Software Vendor Stylelabs
Sitecore adds digital asset management and content operations to help marketers increase the impact of digital experiences
Affinity Launches Alliances to Help Users Grow Their Personal Networks
Affinity Alliances is a relationship intelligence tool that delivers real-time insight into users' networks to help identify the best sources of warm introductions.
Impartner Launches Fall '18 Release of PRM Solution
Impartner's new release mirrors transactional data into separate data lake optimized for analytics: provides prescriptive/predictive recommendations to maximize every partner interaction.
Zaius to Provide Marketing Solution for Shopify Plus
Zaius is bringing together customer data and campaign execution in one platform.