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October 03, 2018

CRM Featured Articles

Customer Service Reps Say that Systems and Tools Are Their Biggest Challenge, Gartner Finds

Only 16 percent of reps find that systems and tools actually enhance their ability to handle customer issues. (Featured on

Key Challenges of Digital Transformation for SMBs (Video)

SMB Group Co-founder & Partner Laurie McCabe discusses the challenges small and medium businesses (SMBs) face when taking necessary steps toward digital transformation in this clip from CRM Evolution 2018.


Rethinking Sales and Service – The Human Factors

Customer service reps can be taught sales techniques to provide solutions, not just resolve cases. (Featured on

CRM Across the Wire

SmartSheet Revamps SmartSheet Accelerator

New workflow charting and integrations help businesses streamline sales operations.

MomentFeed Joins TripAdvisor API Program

Through this new program, TripAdvisor enables resellers and agencies to offer restaurant marketing solutions to clients.

ProProfs Launches ProProfs Help Desk

ProProfs Help Desk integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis.

ActiveProspect Releases TrustedForm for Facebook Lead Ads

TrustedForm can now be used to verify and document proof of consent for Facebook Lead Ads.

LivePerson Acquires Conversable

The acquisition will allow LivePerson to extend the LiveEngage conversational commerce platform with Conversable's AI conversational capabilities for social and marketing.

Directly Integrates with Microsoft Dynamics 365

Dynamics users can now tap Directly's AI and the gig economy for contact center interactions.