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October 03, 2018
CRM Featured Articles
Customer Service Reps Say that Systems and Tools Are Their Biggest Challenge, Gartner Finds
Only 16 percent of reps find that systems and tools actually enhance their ability to handle customer issues. (Featured on SmartCustomerService.com.)
Key Challenges of Digital Transformation for SMBs (Video)
SMB Group Co-founder & Partner Laurie McCabe discusses the challenges small and medium businesses (SMBs) face when taking necessary steps toward digital transformation in this clip from CRM Evolution 2018.
Rethinking Sales and Service – The Human Factors
Customer service reps can be taught sales techniques to provide solutions, not just resolve cases. (Featured on SmartCustomerService.com.)
CRM Across the Wire
SmartSheet Revamps SmartSheet Accelerator
New workflow charting and integrations help businesses streamline sales operations.
MomentFeed Joins TripAdvisor API Program
Through this new program, TripAdvisor enables resellers and agencies to offer restaurant marketing solutions to clients.
ProProfs Launches ProProfs Help Desk
ProProfs Help Desk integrates ProProfs Knowledge Base, ProProfs Chat, team collaboration tools and customer support analysis.
ActiveProspect Releases TrustedForm for Facebook Lead Ads
TrustedForm can now be used to verify and document proof of consent for Facebook Lead Ads.
LivePerson Acquires Conversable
The acquisition will allow LivePerson to extend the LiveEngage conversational commerce platform with Conversable's AI conversational capabilities for social and marketing.
Directly Integrates with Microsoft Dynamics 365
Dynamics users can now tap Directly's AI and the gig economy for contact center interactions.