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October 01, 2018
CRM Featured Articles
The Value of CRM Integration for SMBs (Video)
SMB Group Partner & Co-founder Laurie McCabe discusses the importance of integrating cloud CRM solutions with other applications for SMBs undergoing digital transformation in this clip from CRM Evolution 2018.
Intent-Based Marketing: The Early Bird’s System
New data analysis tools emerge to help companies identify customers earlier in the buying process
Using AI-Enabled Chatbots to Improve Customer Experience and Employee Efficiency
Today's bots are better equipped to handle customer queries directly or pass the right information on to agents. (Featured on SmartCustomerService.com.)
4 Things to Do if Your CRM Stalls Short of True ROI
You've spent a small fortune but your CRM is still mostly a glorified contact list. Here are some steps to take.
CRM Across the Wire
NICE inContact Integrates CXOne with Salesforce Live Agent
NICE inContact integration routes omnichannel interactions natively in Salesforce Live Agent. (Featured on SmartCustomerService.com.)
Acqueon Launches Amazon Connect Integration
Acqueon's integration will deliver an outbound communication solutions with real-time compliance, multichannel orchestration, and advanced analytics built natively to Amazon Connect. (Featured on SmartCustomerService.)
Innovid Launches OTT Composer
OTT Composer helps marketers launch interactive video in the booming connected TV space.
ZoomInfo Acquires Datanyze
ZoomInfo's acquisition of Datanyze enables real-time delivery of technographic data.
Bigtincan Launches Bigtincan for Salesforce.com
Bigtincan's new approach to AI and data science provides sales reps with content recommendations within Salesforce.com and lets marketers see what content is needed to drive revenue.
SessionM Revamps Its Customer Loyalty Solutions
Three new features allow restaurants and retailers to now deliver more personalized experiences to drive deeper loyalty.
LiveRamp Extends AbiliTec for Offline Identity Resolution
LiveRamp has added its AbiliTec platform to its IdentityLink portfolio.