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October 01, 2018

CRM Featured Articles

The Value of CRM Integration for SMBs (Video)

SMB Group Partner & Co-founder Laurie McCabe discusses the importance of integrating cloud CRM solutions with other applications for SMBs undergoing digital transformation in this clip from CRM Evolution 2018.

Magazine Features

Intent-Based Marketing: The Early Bird’s System

New data analysis tools emerge to help companies identify customers earlier in the buying process


Using AI-Enabled Chatbots to Improve Customer Experience and Employee Efficiency

Today's bots are better equipped to handle customer queries directly or pass the right information on to agents. (Featured on

4 Things to Do if Your CRM Stalls Short of True ROI

You've spent a small fortune but your CRM is still mostly a glorified contact list. Here are some steps to take.

CRM Across the Wire

NICE inContact Integrates CXOne with Salesforce Live Agent

NICE inContact integration routes omnichannel interactions natively in Salesforce Live Agent. (Featured on

Acqueon Launches Amazon Connect Integration

Acqueon's integration will deliver an outbound communication solutions with real-time compliance, multichannel orchestration, and advanced analytics built natively to Amazon Connect. (Featured on SmartCustomerService.)

Innovid Launches OTT Composer

OTT Composer helps marketers launch interactive video in the booming connected TV space.

ZoomInfo Acquires Datanyze

ZoomInfo's acquisition of Datanyze enables real-time delivery of technographic data.

Bigtincan Launches Bigtincan for

Bigtincan's new approach to AI and data science provides sales reps with content recommendations within and lets marketers see what content is needed to drive revenue.

SessionM Revamps Its Customer Loyalty Solutions

Three new features allow restaurants and retailers to now deliver more personalized experiences to drive deeper loyalty.

LiveRamp Extends AbiliTec for Offline Identity Resolution

LiveRamp has added its AbiliTec platform to its IdentityLink portfolio.