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September 24, 2018
CRM Featured Articles
Insightly Releases Advanced Customization Capabilities
Insightly users can now tailor their CRM applications to meet the specific needs of their businesses and industries.
How to Align CX and Design (Video)
Altimeter futurist and principal analyst Brian Solis discusses customer experience and design in this clip from his keynote at CRM Evolution 2018.
For a Customer Service Mind Set, Are You Asking the Right Questions?
Knowing which questions to ask and identifying your objectives makes it easier to get the results you want. (Featured on SmartCustomerService.com.)
The 6 Habits of the Modern Chief Marketing Officer
Changing times call for changing behaviors, and the shifting expectations of marketing's purview has transformed what it takes to be a successful CMO.
Required Reading: Understanding How Customers Buy…& Why They Don’t
In a world of nearly infinite choices, companies need to shift their focus from how they sell to how customers buy
CRM Across the Wire
Vonage to Acquire NewVoiceMedia
The acquisition of cloud contact center provider NewVoiceMedia is valued at $350 million. (Featured on SmartCustomerService.com.)
Xactly Releases AI Algorith to Predict Sales Rep Attrition
Xactly's newest offering is part of the Sales Performance Artificial Intelligence platform.
Engagio Launches ABM Automation
Engagio ABM Automation aims to help B2B Marketers scale account-based programs and automate ABM actions at the account and lead level.
Pinterest Opens Its Content Marketing API to Open Influence and Klear
Open Influence and Klear will be able to discover, collaborate with, and track Pinterest influencers.
Zappix Partners with TalkDesk for Cloud-Based Contact Center
The partnership opens up new automation and on-demand customer service capabilities for Talkdesk users. (Featured on SmartCustomerService.com.)
Neustar Launches Outbound Dialing Solution
Neustar's Outbound Dialing Solution enhances CRM records, prevents outbound calls from being blocked or mislabeled as spam, and optimizes calling strategies. (Featured on SmartCustomerService.com.)