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September 05, 2018
CRM Featured Articles
Alteryx Announces a New Version of Its Analytics Platform
The latest version delivers a number of new capabilities, chief among them the expansion of the Visualytics feature.
Intercom Launches Video Bots
They combine the humanity of video with the automation of bots.
How to Leverage AI for Proactive Customer Service (Video)
SAP Customer Experience Vice President Volker Hildebrand explains how companies can deploy machine learning for predictive maintenance and more proactive customer service in this clip from CRM Evolution 2018.
The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018
These vendors provide the products, services, and integrations that add up to innovation
Amazoning Your Customer Service
In today's subscription economy, companies with proactive support will win out. (Featured on SmartCustomerService.com.)
CRM Is Making a Difference
In just the past year alone, we've seen huge advances in artificial intelligence, augmented and virtual reality, blockchain, automated bots, and so much more
CRM Across the Wire
The CEM Market Is Expected to Reach $32.5 Billion by 2025
The market for customer experience management solutions is expected to grow at a compounded annual rate of 22.9 percent through 2025, Grand View Research predicts.
Customer Communications Management to Be a $1.2 Billion Market by 2026
A report from Acute Market Reports predicts big growth for customer communication management, especially in managed services.
SoGoSurvey Launches Its Latest Update
New SoGoSurvey release offers enhanced usability, security, display, reporting, and feedback options.
NewsCred Launches Idea Lab to Help Marketers with Content Ideation and Planning
Idea Lab aggregates SEO, social trend, rank tracking, and share-of-voice data to help marketers optimize content for search.
Optmyzr Integrates with Bing Shopping Ads Campaign Management
Pay-per-click advertisers can now manage Google and Bing shopping ads programs from the same Optmyzr interface.
PipelineDeals Launches Mobile CRM 3.0
New features in PipelineDeals Mobile CRM 3.0 are designed to proactively notify users of real-time updates.