CRM Magazine's eWeekly is written by the same award winning editorial staff who produce CRM magazine. The eWeekly delivers timely and original news, trends, and analysis not available anywhere else on the web. If you are challenged with driving your company’s customer relationship management efforts, CRM’s eWeekly is a must-read for you. Join 60,000 of your peers and subscribe today.

September 05, 2018

CRM Featured Articles

Alteryx Announces a New Version of Its Analytics Platform

The latest version delivers a number of new capabilities, chief among them the expansion of the Visualytics feature.

Intercom Launches Video Bots

They combine the humanity of video with the automation of bots.

How to Leverage AI for Proactive Customer Service (Video)

SAP Customer Experience Vice President Volker Hildebrand explains how companies can deploy machine learning for predictive maintenance and more proactive customer service in this clip from CRM Evolution 2018.

Magazine Features

The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018

These vendors provide the products, services, and integrations that add up to innovation


Amazoning Your Customer Service

In today's subscription economy, companies with proactive support will win out. (Featured on

Front Office

CRM Is Making a Difference

In just the past year alone, we've seen huge advances in artificial intelligence, augmented and virtual reality, blockchain, automated bots, and so much more

CRM Across the Wire

The CEM Market Is Expected to Reach $32.5 Billion by 2025

The market for customer experience management solutions is expected to grow at a compounded annual rate of 22.9 percent through 2025, Grand View Research predicts.

Customer Communications Management to Be a $1.2 Billion Market by 2026

A report from Acute Market Reports predicts big growth for customer communication management, especially in managed services.

SoGoSurvey Launches Its Latest Update

New SoGoSurvey release offers enhanced usability, security, display, reporting, and feedback options.

NewsCred Launches Idea Lab to Help Marketers with Content Ideation and Planning  

Idea Lab aggregates SEO, social trend, rank tracking, and share-of-voice data to help marketers optimize content for search.

Optmyzr Integrates with Bing Shopping Ads Campaign Management

Pay-per-click advertisers can now manage Google and Bing shopping ads programs from the same Optmyzr interface.

PipelineDeals Launches Mobile CRM 3.0

New features in PipelineDeals Mobile CRM 3.0 are designed to proactively notify users of real-time updates.