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August 15, 2018
CRM Featured Articles
Is Google Finally Offering Contact Center Support to Its Customers?
Google's enterprise customers will get access to customer service representatives and true contact center-based support—at least when it comes to Google Maps and Google's cloud product. (Featured on SmartCustomerService.com.)
How to Make Automated Customer Interactions More Engaging (Video)
AWS Head of Product, Language Tech Vikram Anbazhagan discusses four key elements of bot interactions that can increase customer engagement in this clip from his keynote at CRM evilution 2018.
Machine Learning Remakes the Sales Conversation
Forget the art of the deal; with AI and machine learning illuminating the patterns that result in successful sales, it's more like the science of the deal.
Required Reading: How to Master Sales Enablement
In a world of informed buyers, sales enablement can help organizations set themselves apart
CRM Across the Wire
FastSpring Launches WordPress Plugin for Digital Commerce
FastSpring's WordPress plug-in helps companies sync e-commerce operations.
Mavenlink Introduces Mavenlink M-Bridge Integration Platform
Mavenlink M-Bridge helps services firms facilitate their unique business processes.
Versium Launches Developer Portal With API Access to Marketing and Data Solutions
Developers and system integrators can now build data technology tools directly into CRM, marketing automation, and e-commerce systems
Hitachi Solutions Updates Its Ecommerce Platform
Hitachi Solutions America has updated its Ecommerce platform to make the online sales offering more agile, intuitive, and powerful.
NICE and Cloud9 Technologies Integrate
NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform.
Infor Releases Updated Enterprise Asset Management Solution
The latest enhancements to Infor EAM include GDPR compliance and extended support functionality.