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August 15, 2018

CRM Featured Articles

Is Google Finally Offering Contact Center Support to Its Customers?

Google's enterprise customers will get access to customer service representatives and true contact center-based support—at least when it comes to Google Maps and Google's cloud product. (Featured on

How to Make Automated Customer Interactions More Engaging (Video)

AWS Head of Product, Language Tech Vikram Anbazhagan discusses four key elements of bot interactions that can increase customer engagement in this clip from his keynote at CRM evilution 2018.


Machine Learning Remakes the Sales Conversation

Forget the art of the deal; with AI and machine learning illuminating the patterns that result in successful sales, it's more like the science of the deal.


Required Reading: How to Master Sales Enablement

In a world of informed buyers, sales enablement can help organizations set themselves apart

CRM Across the Wire

FastSpring Launches WordPress Plugin for Digital Commerce

FastSpring's WordPress plug-in helps companies sync e-commerce operations.

Mavenlink Introduces Mavenlink M-Bridge Integration Platform

Mavenlink M-Bridge helps services firms facilitate their unique business processes.

Versium Launches Developer Portal With API Access to Marketing and Data Solutions

Developers and system integrators can now build data technology tools directly into CRM, marketing automation, and e-commerce systems

Hitachi Solutions Updates Its Ecommerce Platform

Hitachi Solutions America has updated its Ecommerce platform to make the online sales offering more agile, intuitive, and powerful.

NICE and Cloud9 Technologies Integrate

NICE integrates its NICE Trading Recording with Cloud9 Technologies' C9 cloud-based voice trading platform.

Infor Releases Updated Enterprise Asset Management Solution

The latest enhancements to Infor EAM include GDPR compliance and extended support functionality.