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August 08, 2018
CRM Featured Articles
HubSpot Launches Conversations
The new collaborative tool aims to help businesses build better one-to-one relationships.
Contact Center Software Market to Double in 5 Years
MarketsandMarkets projects the contact center software market to exceed $35 billion by 2023. (Featured on SmartCustomerService.com.
T-Mobile Tops J.D. Power’s Customer Satisfaction Survey
For the 16th time, the carrier beat out all of its competitors, posting a record-setting score for the second year in a row. (Featured on SmartCustomerService.com.)
Why Startups Need to Focus on Resilient Revenue (Video)
IntelliPhi CEO Anand Thaker outlines the concept of renewable, resilient revenue and why it matters even to startups businesses in this clip from his presentation at CRM evolution 2018.
Using Customer Service to Expand and Promote Brand Influence
Customer service associates who feel appreciated have a better connection to the brand and can deliver better service to customers. (Featured on SmartCustomerService.com.)
ABM and Content Marketing Thrive in the Age of the Customer
These new (sort of) approaches to marketing bring personalization into the modern age
CRM Across the Wire
MomentFeed Supports Facebook Recommendations
MomentFeed is enabling clients to take advantage of the rich data and meaningful connections that Facebook Recommendations will provide.
CRMDialer Releases Visitor Tracking
Visitor tracking lets sales and marketing teams know when someone visits their websites.
Technomic Partners with GroundTruth to Enhance Customer Traffic Intelligence for Restaurants
The partnership will strengthen sales performance-tracking technology with location and daypart insights.
Chatbots Expected to Be a $3.15 Billion Market by 2023
The technology is on pace for 24.1 percent compounded annual growth, Mordor Intelligence concluded. (Featured on SmartCustomerService.com.)
AgilOne Partners and Integrates with Criteo
The AgilOne and Criteo partnership helps companies with acquisition and retargeting campaigns while delivering online-to-offline attribution.