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August 06, 2018
CRM Featured Articles
MapAnything Launches Distance Matrix API
It calculates the shortest path and true travel time for a combination of locations and destinations.
LiveRamp and Adobe Announce Addressable TV Integration
The integration enables marketers to match up first-party customer data with subscriber lists
Zoho Launches Backstage and Zoho One Updates
The new event management tool covers all stages of an event, while the updates include Zia for Zoho One and a beefed-up search feature.
Is the Customer Data Platform the Pot o' Gold for B2B Marketers? (Video)
IntelliPhi CEO Anand Thaker explains how B2B marketers can leverage customer data platforms (CDPs) in this clip from his presentation at CRM evolution 2018.
A Roadmap to Making Your Business Customer-Centric
Driven by data and insights from customer service professionals, here are some simple steps to creating a customer-based business. (Featured on SmartCustomerService.com.)
Real Estate Agency Is Sold on Contactually
Engel & Voelkers improves customer follow-through with the CRM platform
CRM Across the Wire
Skuid Announces Skuid Portals
Skuid Portals help companies deliver personalized experiences for customers, partners, and employees.
DocuSign to Acquire SpringCM
DocuSign hopes to expand beyond e-signatures with the $220 million deal.
QGate Releases intelli-CTi for Microsoft Dynamics 365, Version 4.1
QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3.
FullContact Releases a Hangouts Chat Bot with Google Cloud
FullContact's collaboration with Google Cloud allows G Suite users to get instant insights about their contacts.
eGain Launches Always On
eGain has greatly reduced scheduled maintenance downtime with Always On release.
Informatica Launches Success Offerings
Informatica's Success Offerings are designed for help companies deliver consistent customer experiences.
SailPoint and Rackspace Partner on Cloud-Hosted Identity Governance
The partnership between SailPoint and Rackspace lets companies deploy their identity management solutions in the cloud.