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August 06, 2018

CRM Featured Articles

MapAnything Launches Distance Matrix API

It calculates the shortest path and true travel time for a combination of locations and destinations.

LiveRamp and Adobe Announce Addressable TV Integration

The integration enables marketers to match up first-party customer data with subscriber lists

Zoho Launches Backstage and Zoho One Updates

The new event management tool covers all stages of an event, while the updates include Zia for Zoho One and a beefed-up search feature.

Is the Customer Data Platform the Pot o' Gold for B2B Marketers? (Video)

IntelliPhi CEO Anand Thaker explains how B2B marketers can leverage customer data platforms (CDPs) in this clip from his presentation at CRM evolution 2018.


A Roadmap to Making Your Business Customer-Centric

Driven by data and insights from customer service professionals, here are some simple steps to creating a customer-based business. (Featured on

Case Studies

Real Estate Agency Is Sold on Contactually

Engel & Voelkers improves customer follow-through with the CRM platform

CRM Across the Wire

Skuid Announces Skuid Portals

Skuid Portals help companies deliver personalized experiences for customers, partners, and employees.

DocuSign to Acquire SpringCM

DocuSign hopes to expand beyond e-signatures with the $220 million deal.

QGate Releases intelli-CTi for Microsoft Dynamics 365, Version 4.1

QGate's latest version of intelli-CTi for Microsoft Dynamics 365 offers compatibility with Dynamics 365, Version 9, and Unified Service Desk, Version 3.3.

FullContact Releases a Hangouts Chat Bot with Google Cloud

FullContact's collaboration with Google Cloud allows G Suite users to get instant insights about their contacts.

eGain Launches Always On

eGain has greatly reduced scheduled maintenance downtime with Always On release.

Informatica Launches Success Offerings

Informatica's Success Offerings are designed for help companies deliver consistent customer experiences.

SailPoint and Rackspace Partner on Cloud-Hosted Identity Governance

The partnership between SailPoint and Rackspace lets companies deploy their identity management solutions in the cloud.