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June 20, 2018
CRM Featured Articles
Hortonworks Updates Its Data Platform and Expands Partnerships
The latest version of Hortonworks Data Platform enables organizations to derive value from their data more quickly, reliably, and securely.
Customer Service Software Provider Kustomer Secures $26 Million in Funding
For customer service software newcomer Kustomer, the goal is to eliminate silos and provide a more holistic customer support offering. The company just secured $26 million in Series B funding to make that happen. (Featured on SmartCustomerService.com.)
Invest in Foundational Technologies Like Knowledge Management Before Pursuing Shiny Objects
Don't rush out to buy chatbots, virtual reality, or artificial intelligence just because they're new and attractive. (Feaatured on SmartCustomerService.com.)
Most Consumers Don’t Finish Online Forms
Clutch survey finds that 81 percent of people have abandoned at least one online form, and few return to complete them
Customer Success Takes Engagement to the Next Level
When customers buy your product or service, the relationship is only beginning.
CRM Across the Wire
AgilOne Launches 360 Profile for Customer Service
AgilOne's new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams. (Featured on SmartCustomerService.com.)
CallMiner Adds Modules to Eureka Platform
New interaction analytics modules provide end-to-end customer intelligence using CallMiner's scalable Eureka platform engine. (Featured on SmartCustomerService.com.)
NICE Partners with IBM for Cloud Storage
Integration of NICE Trading Recording Solution and IBM Cloud Object Storage allows secure storage of growing volumes of communications required for regulatory compliance.
Bigtincan Acquires Zunos
The acquisition will bring new micro-learning, coaching, rapid authoring, and learner engagement to Bigtincan's Sales Enablement platform.
Adobe Expands Microsoft Partnership
Adobe Sign is now more tightly integrated with Microsoft Dynamics 365.
Avaya Updates Workforce Optimization Suite
Avaya introduced new tools to improve the customer experience, boost operational and employee effectiveness, and helps companies address GDPR requirements. (Featured on SmartCustomerService.com.)
Tata Launches Connected Intelligence Platform
Tata's CIP analytics software taps Internet of Things data to help companies connect customer experiences.