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June 13, 2018
With Interactive Marketing, Digital Outreach Becomes Bidirectional
Companies can better respond to customer clicks and contacts to deliver more appealing offers in real time
4 Ways SPM Systems Keep Your Team Aligned and Focused in a Sea of Change
M&A mayhem may be coming to your sales team. Sales performance management can ensure that you're ready.
10 Suggestions to Improve Customer Satisfaction Scores
With just a few wording changes, customer service reps can position your company higher in the CSAT department. (Featured on SmartCustomerService.com.)
The Tipping Point
How to Build Digital Trust
Consumers have lost faith over data misuse. Here's how to restore it
CRM Across the Wire
Speakeasy AI Adds Customer Journey Flow Reporting
Speakeasy AI version 2.0 with Amplify extends intent insights across the entire voice customer journey.
NICE Releases Robotic Automation 6.7
NICE Robotic Automation 6.7 debuts connectivity breakthrough and AI enhancements.
DataFox Ecosystem Expands with Four Finance CRM Partners
DataFox announces partnerships with DealCloud, Navatar, ProSeeder, and Altvia.
Local Business Leads from SalesFuel's AdMall Integrated into BIA ADVantage
Integration between BIA and SalesFuel delivers local market sales and advertising intelligence through their proprietary data platforms.
Canto Updates Its Digital Asset Management Solution
Upgrades allow users to do more with digital image and video files.
Tealium Updates User Interface for Universal Data Hub
The new user interface in Tealium's Universal Data Hub simplifies customer data collection, management, enrichment, and distribution across every touchpoint.