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June 13, 2018

Magazine Features

With Interactive Marketing, Digital Outreach Becomes Bidirectional

Companies can better respond to customer clicks and contacts to deliver more appealing offers in real time

Viewpoints

4 Ways SPM Systems Keep Your Team Aligned and Focused in a Sea of Change

M&A mayhem may be coming to your sales team. Sales performance management can ensure that you're ready.

10 Suggestions to Improve Customer Satisfaction Scores

With just a few wording changes, customer service reps can position your company higher in the CSAT department. (Featured on SmartCustomerService.com.)

The Tipping Point

How to Build Digital Trust

Consumers have lost faith over data misuse. Here's how to restore it

CRM Across the Wire

Speakeasy AI Adds Customer Journey Flow Reporting

Speakeasy AI version 2.0 with Amplify extends intent insights across the entire voice customer journey.

NICE Releases Robotic Automation 6.7

NICE Robotic Automation 6.7 debuts connectivity breakthrough and AI enhancements.

DataFox Ecosystem Expands with Four Finance CRM Partners

DataFox announces partnerships with DealCloud, Navatar, ProSeeder, and Altvia.

Local Business Leads from SalesFuel's AdMall Integrated into BIA ADVantage

Integration between BIA and SalesFuel delivers local market sales and advertising intelligence through their proprietary data platforms.

Canto Updates Its Digital Asset Management Solution

Upgrades allow users to do more with digital image and video files.

Tealium Updates User Interface for Universal Data Hub

The new user interface in Tealium's Universal Data Hub simplifies customer data collection, management, enrichment, and distribution across every touchpoint.