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June 06, 2018
CRM Featured Articles
Pegasystems Announces Pega Infinity
The new digital transformation software suite encompasses all Pega solutions.
Airlines Are Getting Better at Customer Service
Despite delays and other airline-related travel challenges, consumers are actually pretty satisfied with the aviation industry these days, according to J.D. Power study. (Featured on SmartCustomerService.com.)
AI and Customer Service – the Real, the Possible, and the Too-Good-to-Be-True
Artificial intelligence has limited capabilities right now, so don't let vendors oversell it. (Featured on SmartCustomerService.com.)
Blockchain Is One Emerging Technology Manufacturers Should Embrace
Manufacturing is not often synonymous with innovation. But by adopting blockchain technology, manufacturers can elevate their operations, performance, and customer trust.
CRM Across the Wire
Brainshark Launches Machine Analysis for Sales Coaching
Brainshark's Machine Analysis processes sales reps' videos and generates automated insights on sellers' ability to stay on-message, emotions exhibited, and more.
Comm100 Launches Next-Generation AI-Powered Chat
Comm100's customer engagement solution also adds co-browsing and Shopify integration.
Showpad Acquires LearnCore
The acquisition of LearnCore adds to Showpad's sales enablement platform.
Egnyte Launches Egnyte Protect for GDPR Compliance
Egnyte Protect uses machine learning to alert businesses to GDPR-sensitive content.
Pega Integrates with Google Cloud Platform
Integration provides clients with more options to deploy Pega applications in the cloud.