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May 14, 2018
CRM Featured Articles
Pitney Bowes Launches EngageOne Converse
The chatbot platform integrates data and location information into leading messaging software for customer support. (Featured on SmartCustomerService.com.)
Urban Airship Now Supports Google Pay Tickets
The combination of Google Pay's ticket feature and the Urban Airship platform aims to deliver simplified yet engaging ticketing and boarding pass experiences.
If You Don't Want to Say Goodbye to Customers, Say Hello to CPaaS
Communications Platform as a Service will give companies and consumers better ways to interact right within apps. (Featured on SmartCustomerService.com.)
Customer Sentiment Is Becoming a New Imperative
Sentiment and emotion analytics are poised for 3,000 percent growth
CRM Across the Wire
Blueworx Partners with Aspect to Launch Blueworx CX
Blueworx and Aspect Software together offer a comprehensive approach to application lifecycle management for IVR and omnichannel self-service solutions. (Featured on SmartCustomerService.com.)
Xactly Simplifies Accounting for Sales Commissions Under ASC 606/IFRS 15
Xactly Commission Expense Accounting (CEA) ensures data integrity for compliance under the new revenue recognition standard
Acxiom Launches Global Data Navigator Tool
Acxiom Global Data Navigator offers marketers visibility into global audiences.
Bidalgo Adds Support for Playable Ads on Facebook and Other Platforms
Users can increase click-through rates of Facebook playables by 50 percent using Bidalgo's AI-based ad automation software and services.
ServiceNow Introduces Virtual Agent
ServiceNow Virtual Agent lets employees get answers immediately and open cases directly from chats. (Featured on SmartCustomerService.com.)
Confirmit Launches B2B Account Health
Confirmit Account Health helps B2B companies manage revenue risks connected to specific accounts.
Lucidchart Launches Lucidchart Sales Solution, Salesforce Integration
Lucidchart Sales Solution provides diagramming and account mapping software for sales teams.
The Next Step
Does AI's ROI Mean Humans Are SOL?
OMG, no! They need each other to do their best work