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April 25, 2018
CRM Featured Articles
T-Mobile Now Offers Customer Support via iMessage
T-Mobile is the latest brand to become an Apple Business Chat partner, which means the company will now offer customer support via Apple's Business Chat tool. (Featured on SmartCustomerService.com.)
Intercom Launches Business Messenger
The messaging platform is designed to go well beyond chat capabilities.
Required Reading: The Geek, Nerd, Suit Approach to Customer-Centricity
Achieving customer-centricity requires a partnership between IT, analysts, and business strategists.
CRM Across the Wire
Listrak Partners with Persado
The partnership combines Persado's AI-generated marketing language with Listrak's automation and analytics platform.
InsideView Launches InsideView Apex
InsideView Apex visualizes market opportunities, pinpoints ideal targets, aligns sales and marketing teams, and measures go-to-market performance in real time.
SalesHero Releases Robin AI Virtual Sales Assistant
Robin automates tedious sales tasks that take up selling time
Mobile Ad Tech Company WeQ Launches
WeQ's platform blends mobile advertising technology with human intelligence.
Acrolinx Launches Version 5.4
Version 5.4 of Acrolinx's content creation and review platform includes new features, dashboards, and integrations.
Bidalgo Releases Self-Serve Tool for Google’s Universal App Campaigns
The mobile app user acquisition platform offers an integrated toolset for growing apps across all major channels.