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April 16, 2018
CRM Featured Articles
CRM Evolution/Smart Customer Service 2018: Adjusting to Change in Technology and the Workforce
Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience. (Featured on SmartCustomerService.com.)
Oracle Modern Customer Experience Day 1: Oracle Boosts AI, Adds Other Marketing Enhancements to CX Cloud Suite
Oracle unveiled a number of marketing and sales innovations in its cloud-based customer experience platforms.
The Future of Contextual Customer Conversations through Artificial Intelligence
Chatbots can't quite mirror pure human interactions, but the time will come. (Featured on SmartCustomerService.com.)
3 Reasons E-commerce Is Shifting Toward Direct-to-Consumer Brands (And Why You Should Care)
Direct-to-consumer brands are starting to dominate their industries, and here's what that means for e-commerce as a whole.
In Customer Service, Being Nice Only Goes So Far
Problem solving, rather than relational work, yields higher customer satisfaction.
CRM Across the Wire
BrandWizard Announces AEM Assets Integration, AI-Powered Chatbot, and Multilingual Search
BrandWizard's latest releases smooth collaboration between brand and marketing teams.
Folloze Launches ABM Content Plays
Folloze's latest product release enables marketing and sales to deliver personalized, account-specific materials at scale.
Demandbase Introduces ABM Analytics, Integrates with Pardot
Account-based measurement functionality will provide comprehensive performance metrics for marketing programs
Insightly Adds Dynamic Customization to Its CRM
New Insightly CRM capabilities enable customized data capture, display, and validation based on how users' roles and needs.
MaritzCX Updates Its CX Platform
MaritzCX has added new data management capabilities to its customer experience product portfolio.
NICE inContact Adds Omilia as a CXone Partner
NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.
Oracle Updates CX Cloud
Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite.