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April 16, 2018

CRM Featured Articles

CRM Evolution/Smart Customer Service 2018: Adjusting to Change in Technology and the Workforce

Speakers take on forward-looking topics such as the impact of social media and quantifying customer experience. (Featured on SmartCustomerService.com.)

Oracle Modern Customer Experience Day 1: Oracle Boosts AI, Adds Other Marketing Enhancements to CX Cloud Suite

Oracle unveiled a number of marketing and sales innovations in its cloud-based customer experience platforms.

Viewpoints

The Future of Contextual Customer Conversations through Artificial Intelligence

Chatbots can't quite mirror pure human interactions, but the time will come. (Featured on SmartCustomerService.com.)

3 Reasons E-commerce Is Shifting Toward Direct-to-Consumer Brands (And Why You Should Care)

Direct-to-consumer brands are starting to dominate their industries, and here's what that means for e-commerce as a whole.

Insight

In Customer Service, Being Nice Only Goes So Far

Problem solving, rather than relational work, yields higher customer satisfaction.

CRM Across the Wire

BrandWizard Announces AEM Assets Integration, AI-Powered Chatbot, and Multilingual Search

BrandWizard's latest releases smooth collaboration between brand and marketing teams.

Folloze Launches ABM Content Plays

Folloze's latest product release enables marketing and sales to deliver personalized, account-specific materials at scale.

Demandbase Introduces ABM Analytics, Integrates with Pardot

Account-based measurement functionality will provide comprehensive performance metrics for marketing programs

Insightly Adds Dynamic Customization to Its CRM

New Insightly CRM capabilities enable customized data capture, display, and validation based on how users' roles and needs.

MaritzCX Updates Its CX Platform

MaritzCX has added new data management capabilities to its customer experience product portfolio.

NICE inContact Adds Omilia as a CXone Partner

NICE inContact CXone has expanded its CXone partner apps portfolio with speech-enabled virtual assistants and AI chatbots from Omilia.

Oracle Updates CX Cloud

Oracle has added customer service, marketing, sales, and commerce capabilities to its Customer Experience Cloud suite.