NICE inContact CXone customers will benefit from Omilia’s conversational AI technology stack by enabling:
- Conversational customer care for voice and digital channels;
- Voice biometrics for passive and dynamic conversational authentication; and
- Advanced speech analytics.
"Omilia is excited for this partnership with NICE inContact and being part of CXexchange," said Dimitris Vassos, CEO of Omilia, in a statement. "Our technology helps companies provide amazing customer experience with cognitive conversational self-service, human-like speech-recognition and unstructured dialogs on all channels, on one single platform integrated with CXone."
"Each customer that works with NICE inContact has specific needs and business goals in relation to their contact center operations," said Paul Jarman, CEO of NICE inContact, in a statement. "Omilia's integration with CXone adds a modern, customizable self-service feature to our cloud customer experience platform. We welcome Omilia as part of the CXexchange marketplace."